Experience

Profinas

• Lithuania
• Financial Services
• 1 - 100 Employee

• Development Manager

  • May 2018 - Present



Lietuvos paštas

• Lithuania
• Freight and Package Transportation
• 200 - 300 Employee

• Network Management Manager (46 branches/750 employees)

  • 2013 - 2018

  Customer service ensuring the network's activities. Enhancement of the internal work processes of the network; LEAN methodology implementation. Organization of new divisions opening; Standardization of customer service. Sales training and promotion; Recruitment. Complaints handling and preventive actions. Customer service ensuring the network's activities. Enhancement of the internal work processes of the network; LEAN methodology implementation. Organization of new divisions opening; Standardization of customer service. Sales training and promotion; Recruitment. Complaints handling and preventive actions.



Nordea

• Finland
• Banking
• 700 & Above Employee

• Loan Reorganization unit, Customer Consultant

  • 2009 - 2013

  Credit risk and customers evaluation: market analysis, financial statements and other data analysis. Action plans preparation and presentation, decision making and performance. Presentation of submitting questions for Credit committees. Customers’ creditworthiness monitoring and data management. Preparation of activity reports and analysis. Credit risk and customers evaluation: market analysis, financial statements and other data analysis. Action plans preparation and presentation, decision making and performance. Presentation of submitting questions for Credit committees. Customers’ creditworthiness monitoring and data management. Preparation of activity reports and analysis.



Danske Bank

• Denmark
• Financial Services
• 700 & Above Employee

• Customer service department, Head of the branch

  • 2006 - 2009

  Customer service monitoring of sales results. Important customer care.Staff knowledge and skills, internal processes and knowledge testing.Internal control procedures and streamlining.Control of knowledge of internal processes, monitoring.

• Retail Banking Department, Personal banker

  • 2006 - 2006

  Clients financing. Relationship Building Solutions.Product analysis and development.Investment and credit products projects.

• Retail Banking Department, Customer manager

  • 2004 - 2006



Swedbank

• Sweden
• Financial Services
• 700 & Above Employee

• Office Administrator

  • 1999 - 2004