Director of Operations

• Apr 2020 - Present

Formerly Quality Sales Group, Digital Edge is an Amazon Advertising Agency helping Brands and 3P Sellers crush it on Amazon. We're scaling and training up our team of account managers and virtual assistants as our client base grows bigger. Formerly Quality Sales Group, Digital Edge is an Amazon Advertising Agency helping Brands and 3P Sellers crush it on Amazon. We're scaling and training up our team of account managers and virtual assistants as our client base grows bigger.

Online Business Manager | Operations, Content, Team, Launches

• Jan 2010 - Present

Since 2010, I've worn many hats and helped different digital agencies and entrepreneurs scale their businesses. I focused on the nitty-gritty to help them focus on their zone of genius. With time and experience, I've grown my digital marketing, project, and team management skills as well. So working with me means running your business easier. It means you can eventually lose your tight hold on the reigns of the day-to-day business management and focus your time and energy on bringing success to your clients, expanding your reach, or other business and personal growth activities that are important to you. Want to work with me? Choose a schedule that works for you ---> https://calendly.com/digitalbizmanager

Email Marketing Specialist

• Nov 2020 - Oct 2021

Operations Manager

• Apr 2021 - Sep 2021

Empire Protege is an Ecommerce Marketing agency specializing in FB Ads, Email Marketing, and SMS Marketing and focused on helping brands scale beyond 7-figures. I helped EP grow their Email and SMS Marketing team to grow along with our client roster. Empire Protege is an Ecommerce Marketing agency specializing in FB Ads, Email Marketing, and SMS Marketing and focused on helping brands scale beyond 7-figures. I helped EP grow their Email and SMS Marketing team to grow along with our client roster.

Content Manager

• Nov 2019 - Apr 2021

Digital marketing and training solutions for service-based businesses. I provided content management and marketing support to Blue Bean Media and its client base. Digital marketing and training solutions for service-based businesses. I provided content management and marketing support to Blue Bean Media and its client base.

Email Copywriter

• Jan 2020 - Jun 2020

Content Marketing Specialist

• Nov 2019 - Jan 2020

Bespoke Content Marketing Agency for Australian Finance services companies, and SMEs. I helped Pillar + Post with its digital marketing initiatives. Bespoke Content Marketing Agency for Australian Finance services companies, and SMEs. I helped Pillar + Post with its digital marketing initiatives.

Content and Social Media Team Manager | Copywriter

• Feb 2015 - Jul 2019

Shout is a full-service digital marketing agency with offices in Melbourne, Sydney, and Brisbane, Australia. I worked with Shout to manage their social media profiles and that of their clients and to write content that drives awareness for their businesses. Since 2009, the company has helped corporate and retail brands with SEO, SEM, Retargeting, paid social media, content creation and CRM strategies. And until now, it aims to provide businesses with innovative marketing strategies that will lead to long term sustained growth.

Social Media Specialist and Content Writer

• Aug 2014 - Feb 2016

Citrus is a Melbourne-based eCommerce & Retention Marketing Agency. The company primarily helps retailers and consumer brands with services such as retention marketing automation, digital strategy, and loyalty program development. I worked with the Citrus team to plan and create content for their own sites as well as increase and engage their customers via social media. Citrus is a Melbourne-based eCommerce & Retention Marketing Agency. The company primarily helps retailers and consumer brands with services such as retention marketing automation, digital strategy, and loyalty program development. I worked with the Citrus team to plan and create content for their own sites as well as increase and engage their customers via social media.

Content Writer

• Dec 2012 - Dec 2014

Expand2Web provides tools and training for small business owners to build their online visibility and reputation. Its founder Don Campbell started the company last 2008 by providing the Small Biz Theme and the Expert Group training to businesses seeking to connect with their local customers. Now Expand2Web caters to the Wordpress and Online Reputation Management needs of thousands of small businesses. I worked with Expand2Web as a content writer and blogger for its client base. Expand2Web provides tools and training for small business owners to build their online visibility and reputation. Its founder Don Campbell started the company last 2008 by providing the Small Biz Theme and the Expert Group training to businesses seeking to connect with their local customers. Now Expand2Web caters to the Wordpress and Online Reputation Management needs of thousands of small businesses. I worked with Expand2Web as a content writer and blogger for its client base.

Content and Team Manager

• Feb 2011 - Mar 2014

eReflect is a world leader in self-improvement software. All of its educational software have received great reviews and been ranked No.1 by review websites since 2012. It's also the company behind spreeder.com, a free and leading speedreading website. I handled projects such as content writing, editorial team hiring and management, blog management, social media marketing and management, and product research and development for eReflect for 3 years. eReflect is a world leader in self-improvement software. All of its educational software have received great reviews and been ranked No.1 by review websites since 2012. It's also the company behind spreeder.com, a free and leading speedreading website. I handled projects such as content writing, editorial team hiring and management, blog management, social media marketing and management, and product research and development for eReflect for 3 years.

Content and Team Manager

• Jan 2013 - May 2013

KJS is a consulting firm founded and headed by Kathy Smail. KJS provides both offline and online business support for small and medium businesses. Its founder, Kathy Smail, got me as her project manager to supervise her virtual team consisting of researchers, data entry professionals, and web developers. We worked on a website aimed at providing affordable options for Australian parents to meet their children's schooling needs. KJS is a consulting firm founded and headed by Kathy Smail. KJS provides both offline and online business support for small and medium businesses. Its founder, Kathy Smail, got me as her project manager to supervise her virtual team consisting of researchers, data entry professionals, and web developers. We worked on a website aimed at providing affordable options for Australian parents to meet their children's schooling needs.

Content Writer and Blogger

• Feb 2011 - Feb 2013

Digital Dreams provides SEO and website optimization services to small and medium businesses in Australia. I have generated ideas and written posts for their site as well as their client's websites covering various topics like health and nutrition, wellness, social media, and SEO in this position. Digital Dreams provides SEO and website optimization services to small and medium businesses in Australia. I have generated ideas and written posts for their site as well as their client's websites covering various topics like health and nutrition, wellness, social media, and SEO in this position.

Quality Assurance Specialist

• Aug 2008 - Dec 2010

This position called for the correct and proper procedures outlined by clients are followed at all times by direct reports through daily monitoring and evaluation of recorded or live calls and providing feedback and coaching to assigned subordinate teams. In 2009, I was given a leadership excellence award for outstanding performance as a Quality Assurance Specialist. This position called for the correct and proper procedures outlined by clients are followed at all times by direct reports through daily monitoring and evaluation of recorded or live calls and providing feedback and coaching to assigned subordinate teams. In 2009, I was given a leadership excellence award for outstanding performance as a Quality Assurance Specialist.

Technical Customer Service Representative

• May 2006 - Jul 2007

The job calls for providing technical support to customers calling in regarding their internet connection. It requires a lot of customer service soft skills to show patience and giving the proper technical resolution. The job calls for providing technical support to customers calling in regarding their internet connection. It requires a lot of customer service soft skills to show patience and giving the proper technical resolution.

Academic / English Tutor

• 2000 - 2006

Online and in-person tutorials Online and in-person tutorials

International Customer Service Representative

• Nov 2004 - Nov 2005

The job entails taking in calls for the customers of an American client whereby providing account, billing, technical support, offers and upgrades of products and services. The job entails taking in calls for the customers of an American client whereby providing account, billing, technical support, offers and upgrades of products and services.