Experience

SOPHI, Inc.
• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Concierge Agent

  • Sep 2022 - Present


Enshored

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Buyer Support / CSR

  • Sep 2021 - Mar 2022

  Works full time as a Buyer Support dedicated to answering emails for customer queries, & assist them with refunds, & cancelations of software subscriptions. Works full time as a Buyer Support dedicated to answering emails for customer queries, & assist them with refunds, & cancelations of software subscriptions.



24/7 Customer Philippines, Inc.

• Customer Service Associate

  • Sep 2017 - Jan 2018

  Works full time as a customer service associate dedicated to answer customer queries and assist customer in their online orders for a retail account. Tasks also include creating cases for lost packages and creating tickets to create refund requests. Works full time as a customer service associate dedicated to answer customer queries and assist customer in their online orders for a retail account. Tasks also include creating cases for lost packages and creating tickets to create refund requests.



Author Solutions, LLC

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Junio Sales Analyst

  • Aug 2016 - Jan 2017

  Responsibilities are as follows and not limited to: *Supporting International Market for ASPI Sales Deparment. *Records and analyzes Sales Representatives' running revenues on a daily basis. *Records and maintains Sales Database and provides supports to Directos, Sales managers, Team leaders and sales representatives. *Provides support and maintains scorecards for sales representatives and managers *Maintains high decorum for reports and databases. Responsibilities are as follows and not limited to: *Supporting International Market for ASPI Sales Deparment. *Records and analyzes Sales Representatives' running revenues on a daily basis. *Records and maintains Sales Database and provides supports to Directos, Sales managers, Team leaders and sales representatives. *Provides support and maintains scorecards for sales representatives and managers *Maintains high decorum for reports and databases.



Wipro BPS

• Reservations Representative / Real-Time Analyst/MIS Analyst

  • Mar 2014 - Apr 2016

  Works full time as a reservations representative for the first 11 months for the account United Airlines, the most reliable flier-friendly airline company not only in the U.S. but also in the international countries serviced by United Airlines. Works full time as a real-time analyst after promotion and management information systems personnel. Tasks include but are not limited to: Database management, real-time monitoring for agents (with AVAYA Call Monitoring Systems), Line Adherence, Staffing Management and Scheduling, also, assigned as the MIS who drafts the Client Invoicing and Manpower Client Files. Show less



Convergys Philippines Services Corporation

• Sales & Service Representative II

  • Aug 2013 - Feb 2014

  Works full time as a Sales & Service Rep for an account for Comcast Corp. Tasks include but are not limited to answering calls for help, especially troubleshooting needs for cable TV, Phone service & Internet Issues. Works full time as a Sales & Service Rep for an account for Comcast Corp. Tasks include but are not limited to answering calls for help, especially troubleshooting needs for cable TV, Phone service & Internet Issues.



McDonald's Corporation

• Food and Beverage Services
• 1 - 100 Employee

• Service Crew

  • May 2011 - Mar 2013

  Works part-time (and became full time after regularization) as a service crew at McDonald’s South road. Tasks also include but not limited to the cleaning dining tables, preparing the French fries and doing maintenance for the restaurant. Works part-time (and became full time after regularization) as a service crew at McDonald’s South road. Tasks also include but not limited to the cleaning dining tables, preparing the French fries and doing maintenance for the restaurant.



Ming's World Business Center

• On-the-Job Trainee

  • Jul 2011 - Oct 2011

  Works include audio transcription, web lay-outing, graphics design, banner designing and lay-outing and specializes in blogging about Cebu and all of its provinces. Blogs cater the different tourism spots And other not-yet-to-be-recognized by the tourists from different countries. Works also include the Search Engine Optimization (SEO) for the website with the url(http://www.mingsworld.com/). Works include audio transcription, web lay-outing, graphics design, banner designing and lay-outing and specializes in blogging about Cebu and all of its provinces. Blogs cater the different tourism spots And other not-yet-to-be-recognized by the tourists from different countries. Works also include the Search Engine Optimization (SEO) for the website with the url(http://www.mingsworld.com/).



DepEd Ecotech Center

• On-the-job Trainee

  • Apr 2011 - Jun 2011

  Assists in the multimedia presentations of the speakers/resource speakers if there are seminars/meetings/conferences and other gatherings taking place at DepEd Ecotech Center. Sometimes, takes in-charge of the different WiFi Connectivities in various areas of the Ecotech Center. The team leader for the project-based system of the Ecotech Center, "Online Reservations and Booking Systems Data Build Up". Assists in the multimedia presentations of the speakers/resource speakers if there are seminars/meetings/conferences and other gatherings taking place at DepEd Ecotech Center. Sometimes, takes in-charge of the different WiFi Connectivities in various areas of the Ecotech Center. The team leader for the project-based system of the Ecotech Center, "Online Reservations and Booking Systems Data Build Up".



Cebu Institute of Technology - University

• Philippines
• Higher Education
• 1 - 100 Employee

• Supreme Student Government - IT Representative

  • Jun 2009 - Mar 2011

  Student Leader CIT University - Supreme Student Government SSG - Representative CIT University - Computer Student Society CSS - Officer Duties and responsibilities include but are not limited to entertaining student inquiries and assisting the SSG officers in conducting School-wide events. Student Leader CIT University - Supreme Student Government SSG - Representative CIT University - Computer Student Society CSS - Officer Duties and responsibilities include but are not limited to entertaining student inquiries and assisting the SSG officers in conducting School-wide events.



Biometrics Systems & Trading Corporation

• Technical Consultant Assistant

  • Oct 2009 - Jan 2010

  Assisted the biometrics Specialist in the projects of the company. Responsible for the maintenance of the devices and machines (Biometrics). Improved customer sales and product sales have increased. During the training, attended seminars in Quality Control and became familiar with ISO 9000 Series of Quality Standards. Efficient in customer relations. Assisted the biometrics Specialist in the projects of the company. Responsible for the maintenance of the devices and machines (Biometrics). Improved customer sales and product sales have increased. During the training, attended seminars in Quality Control and became familiar with ISO 9000 Series of Quality Standards. Efficient in customer relations.



Unlimited Network of Opportunities International Corporation

• Independent Distributor

  • Apr 2009 - Aug 2009

  Responsibilities included distribution and selling of products and building groups of individual distributors. Attended series of leadership, financial, and time & stress management seminars. Established rapport and good relations with the customers. Responsibilities included distribution and selling of products and building groups of individual distributors. Attended series of leadership, financial, and time & stress management seminars. Established rapport and good relations with the customers.