Jovaughn Brown
Technical Support Specialist at LexBlog, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
Jovaugn was a fast learner. Not just on the day to day duties of the position, but the company culture as well. Customers response to his work was always very positive and he quickly gained the trust and respect of his team members. I hope that we get to work together again in the future.
Aimee Wildstone
What I appreciate most about working with Jovaughn is his attention to detail and his thoughtful approach to solving problems. Jovaugh is hands-on with his own learning - asking great questions and using existing resources to quickly gain the foundational knowledge required to be successful in this role. I can rely on him to be communicative, professional, and produce quality work. Working with Jovaughn is truly a pleasure!
LinkedIn User
Jovaugn was a fast learner. Not just on the day to day duties of the position, but the company culture as well. Customers response to his work was always very positive and he quickly gained the trust and respect of his team members. I hope that we get to work together again in the future.
Aimee Wildstone
What I appreciate most about working with Jovaughn is his attention to detail and his thoughtful approach to solving problems. Jovaugh is hands-on with his own learning - asking great questions and using existing resources to quickly gain the foundational knowledge required to be successful in this role. I can rely on him to be communicative, professional, and produce quality work. Working with Jovaughn is truly a pleasure!
LinkedIn User
Jovaugn was a fast learner. Not just on the day to day duties of the position, but the company culture as well. Customers response to his work was always very positive and he quickly gained the trust and respect of his team members. I hope that we get to work together again in the future.
Aimee Wildstone
What I appreciate most about working with Jovaughn is his attention to detail and his thoughtful approach to solving problems. Jovaugh is hands-on with his own learning - asking great questions and using existing resources to quickly gain the foundational knowledge required to be successful in this role. I can rely on him to be communicative, professional, and produce quality work. Working with Jovaughn is truly a pleasure!
LinkedIn User
Jovaugn was a fast learner. Not just on the day to day duties of the position, but the company culture as well. Customers response to his work was always very positive and he quickly gained the trust and respect of his team members. I hope that we get to work together again in the future.
Aimee Wildstone
What I appreciate most about working with Jovaughn is his attention to detail and his thoughtful approach to solving problems. Jovaugh is hands-on with his own learning - asking great questions and using existing resources to quickly gain the foundational knowledge required to be successful in this role. I can rely on him to be communicative, professional, and produce quality work. Working with Jovaughn is truly a pleasure!
Credentials
-
Content Marketing: Blogging for Business
LinkedInJan, 2023- Nov, 2024 -
Enterprise Design Thinking Practitioner
IBMSep, 2021- Nov, 2024 -
Programming for Everybody (Getting Started with Python)
CourseraAug, 2019- Nov, 2024 -
Creative Writing: The Craft of Character
CourseraJul, 2019- Nov, 2024 -
Creative Writing: The Craft of Plot
CourseraJun, 2019- Nov, 2024 -
Introduction to Search Engine Optimization
CourseraJun, 2019- Nov, 2024 -
Fantasy and Science Fiction: The Human Mind, Our Modern World
CourseraApr, 2015- Nov, 2024 -
Social Media Marketing Certification Course
HubSpot AcademySep, 2021- Nov, 2024 -
Digital Advertising
HubSpot AcademyOct, 2021- Nov, 2024
Experience
-
LexBlog, Inc.
-
United States
-
Technology, Information and Media
-
1 - 100 Employee
-
Technical Support Specialist
-
Jan 2020 - Present
-
-
-
-
Content Writer
-
Jan 2019 - Present
• Writing digital content for clients across various channels on the web. • Complying with the AP Style Guide and client post specifications to deliver unique, high-quality content. • Researching, proofreading, and fact-checking articles covering a variety of topics. • Writing digital content for clients across various channels on the web. • Complying with the AP Style Guide and client post specifications to deliver unique, high-quality content. • Researching, proofreading, and fact-checking articles covering a variety of topics.
-
-
-
Dance Music Northwest
-
Musicians
-
1 - 100 Employee
-
Staff Writer
-
Jul 2019 - Jun 2020
-
-
-
Ranker
-
United States
-
Technology, Information and Internet
-
100 - 200 Employee
-
Content Writer
-
Sep 2019 - Feb 2020
-
-
-
adidas
-
Germany
-
Sporting Goods
-
700 & Above Employee
-
Internal IT Helpdesk (TechZone)
-
Feb 2019 - Jun 2019
-
-
-
NWEA
-
United States
-
Education Administration Programs
-
500 - 600 Employee
-
Tier 1 Technical Support
-
Mar 2016 - Sep 2018
• Primarily receiving calls from educators and school administrators pertaining to NWEA’s school assessment services • Troubleshooting basic network and software issues for educators • Analyzing reports to assist educators in tailoring instruction for their students • Utilizing various communication tools (Outlook, Skype, Hipchat, Salesforce) to stay connected with staff and clients • Maintaining high level of professionalism while speaking with educators over the phone or email • Primarily receiving calls from educators and school administrators pertaining to NWEA’s school assessment services • Troubleshooting basic network and software issues for educators • Analyzing reports to assist educators in tailoring instruction for their students • Utilizing various communication tools (Outlook, Skype, Hipchat, Salesforce) to stay connected with staff and clients • Maintaining high level of professionalism while speaking with educators over the phone or email
-
-
-
Geek Squad
-
IT Services and IT Consulting
-
700 & Above Employee
-
Consultation Agent
-
Apr 2013 - Aug 2015
• Responsible for handling all initial, front-line interactions for Geek Squad's computer repair department. • Performed diagnostics, services, and client education at counter; determined whether a computer should be checked in for advanced diagnostics, services and repairs. • Managed organization of line to ensure efficiency and client satisfaction. • Performed advanced diagnostics, services and repairs on client computers. • Performed data services for clients. • Quality assurance on store products before reselling. • Assisted other Best Buy departments in customer service, cashiering, sales, and multi-channel operations • Performed shipping and receiving. • Maintained department organization and security of sensitive documents. Show less
-
-
-
Stream Global Services
-
United States
-
Outsourcing/Offshoring
-
700 & Above Employee
-
Technical Support Specialist
-
Nov 2012 - Apr 2013
• Call center job contracted by Microsoft to assist with Xbox gaming console. • Solved hardware, software, account, and networking issues on popular gaming device. • Demoed products in preparation for supporting new releases. • Call center job contracted by Microsoft to assist with Xbox gaming console. • Solved hardware, software, account, and networking issues on popular gaming device. • Demoed products in preparation for supporting new releases.
-
-
-
Oregon Zoo
-
United States
-
Museums, Historical Sites, and Zoos
-
100 - 200 Employee
-
Custodian
-
Mar 2012 - Nov 2012
• Responsible for maintaining park cleanliness. • Pressure-washed certain areas around park before operational hours. • Maintained cleanliness of animal viewing areas. • Performed garbage and debris runs routinely around entire park. • Performed upkeep of public facilities • Performed warehouse duties when needed (unloaded trucks and delivered packages/supplies to various departments. • Helped set up for park events (concerts, school dances, weddings, etc) • Ran errands off campus when needed. Show less
-
-
-
Geek Squad
-
IT Services and IT Consulting
-
700 & Above Employee
-
Repair Agent
-
Sep 2008 - Jun 2009
-
-
Education
-
2008 - 2010
Clark College
Associate of Arts (AA) -
2022 -
Oregon State University
Bachelor of Science - BS
Community
