Experience

MPI

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Key Account Manager

  • Feb 2022 - Present



Fiddleheads Coffee Roasters

• United States
• Wholesale
• 1 - 100 Employee

• VP of Operations

  • Jun 2013 - Feb 2022

  • Manage all operations for a coffee roaster and bakery wholesaler with operation of seven (7) retail cafes and staff of 100+ employees, promoting culture of high performance that emphasizes employee development, team relationships, customer delight and a commitment to quality• Formulate effective growth strategies through wholesale and retail locations

• Director Of Business Development

  • Jun 2011 - Jun 2013

  B2B sales for roasting and bakery operations. Created and conceptualized all aspects of the business development process including sales funnel, procedures, sales collateral, follow up process, call procedures and scripts. Manage 3 direct reports, including sales and marketing.



Custom Cuts

• Regional Sales

  • Apr 2010 - Jun 2011

  Custom Cuts was a leading Midwest vendor for precut fruits and vegetables. Their products offered a 100% yield with longer shelf life and no preservatives offering their consumers labor savings. Target customers were major food distributors in Midwest servicing schools, restaurants, hospitals, universities, etc. • Consistently increased annual gross sales through developing a strong customer base in addition to identifying new key strategic accounts (B2B & B2C)• Generated leads and completed sales through prospecting, networking, cold calling, and executing agreements with new accounts• Worked closely with food service distribution representatives and attended sales calls to gain a better understanding of their customer base while providing solutions regarding operational waste, COGs, labor management, and product freshness • Consistently followed up and serviced customers to ensure orders were accurate • Interacted with internal teams such as Customer Service & Operations to ensure orders were processed accurately• Analyzed customer buying patterns to upsell and cross-sell additional products



Emteq International LLC

• Account Manager

  • Mar 2008 - Apr 2010

  • Managed existing accounts and projects by building mutually beneficial relationships and fulfilling client needs. Collaborated with internal departments to facilitate client need fulfillment. Assisted in processing and analysis of client data and complaints, generate sales leads and testimonials. • Led the project team in order to maintain a continues knowledge of project status to identify potential issues and/or opportunities within or related to the project for G650 aircraft, held daily ten-minute stand-up meetings to identify problems and action plans for project execution.• Provided strong representation and set proper client expectations through regular two-way communication between the client and the team.• Managed project profitability by tracking and controlling costs of designs, labor and cost of materials using Microsoft Project.• Identified and persuaded new opportunities for account growth and new business by cold calls and customer relationships. Wrote and proposed new and reviewed existing short and long-term contracts using Microsoft Word.• Negotiated pricing with vendors based on volume and longevity of the projects for increased profitability of the product.• Led day-to-day management and optimization of client requests and account maintenance.