Jovana P Martinez
Customer Service Representative at Aetna Medicare- Claim this Profile
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Topline Score
Bio
John Nelson
I've had the pleasure of working alongside Jovana while pursuing our Google Certificates. One of the first things that stood out to me about Jovana was her exceptional punctuality and reliability. She not only demonstrated a strong understanding of various concepts but also went out of her way to initiate rapport with her teammates, making her an incredibly kind and easy-to-get-along-with colleague. Overall I believe Jovana would be an asset to any team, and I highly recommend her for future opportunities.
David DeBauche
Jovana has been an inspiration to study with during my time with Merit America. She has continually shown me that no matter what life throws at her. She will triumph over all. We have been studying together since the start of the year and have shown growth in both interpersonal communication and time management. Working with Jovana has been a real delight. She brings so much passion and energy to the day-to-day experience that has helped move things along. If I had to choose who to work on a future project with. She would be my first choice.
John Nelson
I've had the pleasure of working alongside Jovana while pursuing our Google Certificates. One of the first things that stood out to me about Jovana was her exceptional punctuality and reliability. She not only demonstrated a strong understanding of various concepts but also went out of her way to initiate rapport with her teammates, making her an incredibly kind and easy-to-get-along-with colleague. Overall I believe Jovana would be an asset to any team, and I highly recommend her for future opportunities.
David DeBauche
Jovana has been an inspiration to study with during my time with Merit America. She has continually shown me that no matter what life throws at her. She will triumph over all. We have been studying together since the start of the year and have shown growth in both interpersonal communication and time management. Working with Jovana has been a real delight. She brings so much passion and energy to the day-to-day experience that has helped move things along. If I had to choose who to work on a future project with. She would be my first choice.
John Nelson
I've had the pleasure of working alongside Jovana while pursuing our Google Certificates. One of the first things that stood out to me about Jovana was her exceptional punctuality and reliability. She not only demonstrated a strong understanding of various concepts but also went out of her way to initiate rapport with her teammates, making her an incredibly kind and easy-to-get-along-with colleague. Overall I believe Jovana would be an asset to any team, and I highly recommend her for future opportunities.
David DeBauche
Jovana has been an inspiration to study with during my time with Merit America. She has continually shown me that no matter what life throws at her. She will triumph over all. We have been studying together since the start of the year and have shown growth in both interpersonal communication and time management. Working with Jovana has been a real delight. She brings so much passion and energy to the day-to-day experience that has helped move things along. If I had to choose who to work on a future project with. She would be my first choice.
John Nelson
I've had the pleasure of working alongside Jovana while pursuing our Google Certificates. One of the first things that stood out to me about Jovana was her exceptional punctuality and reliability. She not only demonstrated a strong understanding of various concepts but also went out of her way to initiate rapport with her teammates, making her an incredibly kind and easy-to-get-along-with colleague. Overall I believe Jovana would be an asset to any team, and I highly recommend her for future opportunities.
David DeBauche
Jovana has been an inspiration to study with during my time with Merit America. She has continually shown me that no matter what life throws at her. She will triumph over all. We have been studying together since the start of the year and have shown growth in both interpersonal communication and time management. Working with Jovana has been a real delight. She brings so much passion and energy to the day-to-day experience that has helped move things along. If I had to choose who to work on a future project with. She would be my first choice.
Credentials
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Google Data Analytics Certificate
CourseraMay, 2023- Nov, 2024 -
Share Data Through the Art of Visualization
CourseraMay, 2023- Nov, 2024 -
Prepare Data for Exploration
CourseraMar, 2023- Nov, 2024 -
Process Data from Dirty to Clean
CourseraMar, 2023- Nov, 2024 -
Ask Questions to Make Data-Driven Decisions
CourseraFeb, 2023- Nov, 2024 -
Foundations: Data, Data, Everywhere
CourseraFeb, 2023- Nov, 2024 -
R Programming
CourseraDec, 2022- Nov, 2024
Experience
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Aetna Medicare
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United States
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Insurance
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1 - 100 Employee
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Customer Service Representative
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Aug 2022 - Present
Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts. Provides empathetic and member centric service. Showing members respect, kindness and all questions are thoroughly answered/resolved. Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts. Provides empathetic and member centric service. Showing members respect, kindness and all questions are thoroughly answered/resolved.
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Kelly Services (Canada), Ltd.
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Canada
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Staffing and Recruiting
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300 - 400 Employee
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Interpreter
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Jan 2022 - Aug 2022
Handling inbound telephone calls on demand. Help translate Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance, Financial, Travel & Hospitality and government entities. Translating Spanish/English conversations that may be both simple, complex or technical Handling inbound telephone calls on demand. Help translate Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance, Financial, Travel & Hospitality and government entities. Translating Spanish/English conversations that may be both simple, complex or technical
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H&R Block
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United States
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Retail
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700 & Above Employee
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Tax Preparer
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Oct 2010 - May 2013
Tax preparation and consulting, including contacting government organizations, completing and filing tax returns, assessing future tax liabilities, and maintaining accurate records, experience preparing multistate tax returns, handling a high volume of clients during tax season, and reducing errors in tax documentation. Tax preparation and consulting, including contacting government organizations, completing and filing tax returns, assessing future tax liabilities, and maintaining accurate records, experience preparing multistate tax returns, handling a high volume of clients during tax season, and reducing errors in tax documentation.
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Community
