Experience

McCormick Theological Seminary

• United States
• Religious Institutions
• 1 - 100 Employee

• SR. IT System Network Administrator

  • Dec 2022 - Present



NTT DATA Services @ Caterpillar

• Chicago, Illinois, United States

• Sr Desktop Support

  • Sep 2020 - Oct 2021



Milestone Technologies, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Engineer

  • Jul 2019 - Jul 2020



Kazoo

• United States
• Software Development
• 1 - 100 Employee

• IT Support Engineer

  • Feb 2019 - Jul 2019

  -Manage Apple OSX work environment for business support. -Created Window 10 Hypervisor’s on Mac OSZ -Created reports and tickets on Jira / Confluence -Processed Team procedure’s on GitHub -Admin POC for OKTA, SSO, SAML -JAMF / Sopho Administrator -Task to upgrade firmware on unify ubiquity endpoint network -Setup / Support for Zoom Conference equipment and create Zoom Rooms -Active Directory administrator for technical environment. -Configure VPN for remote environment. Show less



Society for Academic Emergency Medicine

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• IT Support Specialist

  • Oct 2016 - Sep 2018

  -Manage IT budgets and reports -Weekly upgrades of macs, servers, laptops, apple phones and printers and PCI Compliance -Train staff on new versions of upgrades and new equipment -Add/remove users and reset passwords with Active Directory -Maintain database of physical inventory of hardware and software -Performed backend analytical troubleshooting for hosted database -Manage network infrastructure of upgrades windows server 2012r2 and 2008r2 -Installed servers, switches, router, and apple air ports -Managed Admin Apple DEP, JAMF, Google, Slack, Bit Defender and Microsoft 365 -Create Excel Pivot Tables for company Academies -Created Company new file Structure -Manage mid- size of 500 to 5000 employees -Supported Executive and Ceo Macbooks, phone's and Networks -Created online testing platform for students and doctors -Provide tier 1 and 2 technical support for clients -OSX and Windows deployment on workstations -Created Sop's and incident report forms -Support Ticketing Systems- Service Now, Remedy and Tech Support Show less



Phillips Health Care Products

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Biomedical Engineer (contractor)

  • Aug 2015 - Oct 2016

  -Performs functional setup and operation of patient life support, diagnostic, and therapeutic equipment The Medical Center. -Responsibilities include performing routine, complex and specialized tasks involved in the installation, inspection, maintenance, servicing, troubleshooting and calibration of complex therapeutic, diagnostic or life support biomedical instrumentation. -Document all equipment and system maintenance and repairs. -Training and coaching new processes to four techs in Biomedical Department. As well as working with Physicians and nursing staff to provide quality patient care. -Ensure safety checks and routine tasks are conducted and documented in a timely fashion according to the established policies and procedures. -Perform preventative maintenance on machines, equipment, and systems according to standard procedures Equipment: Pillow remotes, beds, glucometer, telemetry monitor, thermometer, PCA pumps, feeding pumps, suction pumps, defibrillator, portable EKG,SCD pump. Show less



Bancsource

• Financial Services
• 100 - 200 Employee

• Customer Engineer Lead II

  • Jan 2013 - Jan 2014

  -Repaired POS terminals, servers, printers, atms and safes -Changed locks, drilled locks -Certified with ncr, diebold, tidal, hyosung and triton -Responsible for resolving tickets within the specified service level agreements of all clients -Maintained quality relationships with retail customers by providing excellent customer service -Worked with the other system engineer to coordinating the project flow and schedule -Leading team of fifteen engineers and technicians on day by day activity -Provided technical knowledge and guidance -Review test protocol, test strategy and report from other team members -Worked closely with system manager, project manager and production manager to over sight the verification validation activity Show less



Cafe Corner

• Greater Chicago Area

• IT Manager Desktop Manager

  • Jan 2010 - Feb 2013

  • Worked in commercial setting having to perform installations, repairs and maintenance on electrical equipment and pos systems • Managed company expense on cost of repairs with vendors • Schedule technician’s assignments and work for each day, approved all completed jobs • Supervise the development of training manuals, testing, evaluations, and materials • Assisted in troubleshooting faulty equipment (Dell, Sony,NCR) etc • Led a total of 10 employees with hardware and information technology skills • Diagnostics and troubleshooting software and hardware issues • Installation and upgrading of pos printers, registers and scanners • Installed wires into 110 blocks and 66 blocks • Configured switches, routers, modems and workstations • Installed hvac systems and maintained hvac systems within warranty repairs • Managed field installations and preventative maintenance • Maintain accurate logs of technical activities performed • Installed os into mac’s and laptops • Managed network infrastructure Show less