Experience

Keenan

• United States
• Insurance
• 500 - 600 Employee

• Senior Benefits Systems Manager

  • Jan 2020 - Present

• Senior Case Manager

  • Jul 2006 - Jan 2023

  I set up online eligibility systems for our clients. I work closely with our sales and service team to provide a smooth transition of paper applications to the insurance carriers to an electronic feed. Our system, BenefitBridge, has many other added benefits to our clients such as billing and reports. I work closely with benefit administrators to help customize our system to meet their needs. I also work closely with programmers and management to improve the system. I test new… Show more I set up online eligibility systems for our clients. I work closely with our sales and service team to provide a smooth transition of paper applications to the insurance carriers to an electronic feed. Our system, BenefitBridge, has many other added benefits to our clients such as billing and reports. I work closely with benefit administrators to help customize our system to meet their needs. I also work closely with programmers and management to improve the system. I test new enhancements to our program. I have great working relationships with my internal and external clients. I handle one of our largest clients.



WHIS Inc.

• Customer Service/Sales Support

  • Oct 2002 - Jul 2005

  I maintained the service of all the accounts (300+). Work closely with HR staff and Insurance carriers. Worked on eligibility issues and claims. Snet request for proposals to carriers, reviewed applications. Sold individual policies.



Medical Device and Health Industry

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2000 - Jun 2002

  Handled calls from PC members.