Experience

Victory.rs

• Serbia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• TechOps Team Lead / System Administrator

  • Jan 2022 - Present

  After the acquisition of Betagy by KingMakers, I stayed in newly established company, keeping the same role of leading the team and taking up additional duties as a System Administrator. After the acquisition of Betagy by KingMakers, I stayed in newly established company, keeping the same role of leading the team and taking up additional duties as a System Administrator.



Betagy Ltd

• Belgrade, Serbia

• Technical Support Team Lead

  • Jul 2019 - Jan 2022

  • Organizing and leading team responsible for ensuring 24/7/365 system stability through complete monitoring of the system and infrastructure - Cloud and On-Prem. • Providing first and second-line technical support at any requested time through resolving issues independently or escalating to relevant departments in order to minimize downtime. • Responsible for creating Incident Reports and organizing follow up meetings and discussions. • Contributing to general knowledge base and training other stakeholders on technical issues as needed. • In charge of implementing IT Security principles and procedures in Belgrade office, in coordination with our Maltese IT teams. • Assisting Dev, Product and Trading teams with analyzing system performance, in order to maximize product quality and user experience. Show less



BeotelNet ISP d.o.o.

• Serbia
• Telecommunications
• 1 - 100 Employee

• Technical Support Agent

  • Apr 2015 - Jul 2019

  • Providing technical support for ADSL/VDSL, Wireless, IPTV to end users of Internet Service Provider via phone, email and ticketing system. • Equipment testing and setup. • Network infrastructure and resource monitoring. • Creating documentation for general knowledge base. • Providing technical support for ADSL/VDSL, Wireless, IPTV to end users of Internet Service Provider via phone, email and ticketing system. • Equipment testing and setup. • Network infrastructure and resource monitoring. • Creating documentation for general knowledge base.