Experience

Call Center

• agent



ANZ

• Australia
• Banking
• 700 & Above Employee

• Collections Officer

  • Sep 2014 - Oct 2019

  Worked for Early Stage and Late Stage Collections for Credit Cards and Bankruptcy. Worked on credit cards that is delinquent from 31-180 days. Provides more complex approach on finding the right solution to help customers avoid going into further trouble with their finances. Responsible for sending correspondence to customers. Updates account information upon request of customers. Offers and process live payments to reduce customers effort on bringing their account up to date. Responsible for preparing and sending documents required for bankruptcy to the agency representing the client. Process account maintenance to ensure all accounts will be actioned appropriately. Calls agencies that represent customer on their accounts. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Associate

  • Oct 2010 - Feb 2014

  Delivers excellent quality service to customers. Process payments over the phone and provides one stop solution for all concerns and queries. Offer other services like card protection and insurance. Handle all types of accounts from personal to commercial. Update contact information and solicit feedback for improvement actions. Delivers excellent quality service to customers. Process payments over the phone and provides one stop solution for all concerns and queries. Offer other services like card protection and insurance. Handle all types of accounts from personal to commercial. Update contact information and solicit feedback for improvement actions.



NCO Financial Systems

• Financial Services
• 700 & Above Employee

• Collections Associate

  • Nov 2008 - Jun 2010

  Skip trace possible contact numbers and update customer information on files. Collect payments and generate solutions to help customer maintain their accounts. Process payments over the phone. Skip trace possible contact numbers and update customer information on files. Collect payments and generate solutions to help customer maintain their accounts. Process payments over the phone.