Joury Zaid
Food And Beverage Intern at InterContinental Dar Al Iman Madinah- Claim this Profile
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Arabic Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Hospitality Experience Program
Glion Institute of Higher EducationNov, 2022- Sep, 2024
Experience
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InterContinental Dar Al Iman Madinah
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Saudi Arabia
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Hospitality
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1 - 100 Employee
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Food And Beverage Intern
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Jul 2023 - Present
As an intern I was taught all of the day-to-day responsibilities of an F&B attendant, such as greeting and seating guests, answering guest inquiries, managing complaints while insuring guest satisfaction and gathering hotel reviews. I also trained as an order taker for in room dining in which I was taught how to receive phone calls, handle guest room orders in a timely manner and process payments.
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Housekeeping Intern
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Jun 2023 - Jul 2023
For the duration of my training I was taught how to manage phone calls as per the hotel standards, organize and file reports (DND, lost and found, discrepancy, etc.), perform room inspections, restock floor inventories and the essential IHG 5S way of clean.
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Front Office Intern
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May 2023 - Jun 2023
During my internship I got to explore various divisions of the front office department such as guest service center, concierge, guest relations and reception. All of which have advanced my ability in communicating with guests while offering the best service possible by assisting me in growing my understanding of the operating systems available and how to utilize them. Working in the front office department has also helped advance my previous soft skills such as multitasking, organization and computer skills by allowing me to apply them in an active working environment with the continued support of my colleagues and supervisors. Show less
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Education
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2022 - 2026
University of Prince Mugrin
Bachelor's degree, International Hospitality Management
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