Customer Service Representative

• May 2022 - Present

Assisted veterinarians in medical examinations, surgeries, and treatments. Collected and analyzed patient data to provide accurate assessments. Maintained medical records and updated patient information in electronic health records (EHR) systems. Educated pet owners on post-operative care and medication administration. Collaborated with a diverse team to ensure efficient workflow and exceptional patient care. Assisted veterinarians in medical examinations, surgeries, and treatments. Collected and analyzed patient data to provide accurate assessments. Maintained medical records and updated patient information in electronic health records (EHR) systems. Educated pet owners on post-operative care and medication administration. Collaborated with a diverse team to ensure efficient workflow and exceptional patient care.

Veterinary Technician

• Mar 2015 - Present

responsible for maintaining accurate medical records and ensuring precise administration of medications and treatments. managing project backlogs, tracking team progress, and identifying and resolving impediments. Communicated and collaborated with veterinarian, clients, pet owners, and other members of the veterinary team to ensure proper care and treatment for animals. Managed unexpected situations or medical emergencies that require quick thinking and problem-solving skills. Adaptable and flexible to work in a fast-paced and dynamic environment, dealing with various animal species and different medical cases. Show less

Scrum Master

• Aug 2022 - Apr 2023

Over 10 years of experience working in various agile environments as a servant leader role in a multitude of positions. I currently facilitate and build client/practice relationships and manage practice milestones as a client care representative. Over 10 years of experience working in various agile environments as a servant leader role in a multitude of positions. I currently facilitate and build client/practice relationships and manage practice milestones as a client care representative.

UX Designer

• Aug 2022 - Sep 2022

Life Insurance Agent

• Jan 2019 - Jun 2022

Explained features of policies to customers and helped determine best policies to meet personal needs. Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. Responsible for conducting research on behalf of clients to gather information on specific topics or markets. Conducted in-home and group presentations to explain in-depth the benefits and rules of the policy to clients and their families. Offered a range of insurance products and programs that can be tailored to the needs of specific clients, covering a range of risks and extra coverage. Show less

Front Office Receptionist

• May 2018 - Jul 2019

Received incoming calls and coordinated with staff to fulfill customer requests. Worked with housekeeping and maintenance staff to address and resolve building and room issues. Processed and produced letters, memoranda, travel vouchers, and other papers before distributing them to the proper parties. Maintained client accounts by obtaining, recording and updating personal and financial information. Handled payment processing and provided customers with receipts and proper bills and change. Show less