Experience

NextNorth

• United Kingdom
• Design Services

• Business Development and Operations Director

  • Jul 2023 - Present

  NextNorth is the uber for helicopters. We provide short-distance helicopter flights reducing travel friction by enabling cost-effective air transportation alternatives to some of the most congested ground and boat routes in Spain and Qatar. Our strategic goal is to make aviation more accessible by preparing for the adoption of eVTOL (Electric Vertical Take Off and Landing) quiet, carbon-neutral and cost-effective aircraft that are currently being developed by aerospace companies. NextNorth is the uber for helicopters. We provide short-distance helicopter flights reducing travel friction by enabling cost-effective air transportation alternatives to some of the most congested ground and boat routes in Spain and Qatar. Our strategic goal is to make aviation more accessible by preparing for the adoption of eVTOL (Electric Vertical Take Off and Landing) quiet, carbon-neutral and cost-effective aircraft that are currently being developed by aerospace companies.



Monio Group

• Spain
• Hospitality
• 1 - 100 Employee

• Business Development and Operations Director

  • Sep 2022 - Jul 2023

  •Design and define strategy at all business lines with special focus in business development : new business lines( neotavern, frankie burguer) hunting model new customers, development/communication new products in the different channels and loyalty program. Strategic Plan 2023 with pillars: Brand, Customers, Efficiency in Finance, Persons, Product with the mission of transforming horeca service in industry. •Organize the company for the future, designing and driving/leading the implementation innovative/effective operating model that is dynamic, flexible and scalable. Efficiency with digital tools in horeca customer journey, value chain with suppliers and employee performance. Project: New production center for Frankie Burguer and Frankie University Operational Manual. •Both tasks and challenges in start-ups enviroment and ways of working. Show less



Iberia

• Spain
• Airlines and Aviation
• 700 & Above Employee

• Business Transformation and Sales Operations Processes Manager

  • Nov 2017 - Sep 2022

  •Design, Development and Leadership Global Sales Transformation Project in Spain Sales based in innovative programs for business development, improvement the efficiency at Operations and customer Experience in Areas Agencies,Corporate, Inside Sales, Charter, TTOO•Create and lead Global Team for improving B2B/ B2C business sales operations/ processes/customer experience and creating new ways of selling in business development•On Business Product Owner. Corporate product for PYMES with turnover: 125 M€.Create and lead Team for designing of product, implementation in web and deployment in Spain, Europe, LATAM territories. Show less

• Customer Experience Senior Project Manager

  • Mar 2014 - Nov 2017

  Development, Coordination and Leadership of Project Customer Experience included in the Plan of Future and Transformation at Iberia Airlines.Driven for Excellence and exhibition a "Can do" and Customer mindset. Be comfortable challenging in all cases the reasons for not achieving the best Customer Value. Specific Areas in the Project include:•Overall Airline´s Quality &Service Analysis •Development Customer Journey and Personalized Services•Customer Contact Centers: in-house & outsourced•Complaints & Suggestions•Multichannel Programme •CRM, Loyalty & Big Data developments•Empowerment programmes Show less

• Airport Development Project Manager

  • Jun 2011 - Feb 2014

  Identification of improvement areas and lead the transformation programs within Iberia Airport Services business unit ensuring any changes implemented benefit the airline operation and delivering their business case benefits at Madrid Barajas Hub while controlling and managing the real time operation and production at the airport.Specific tasks include: translate Iberia business strategy into project activities with defined specifications, agreed timelines and quality standards.



Atlas Copco

• Sweden
• Machinery Manufacturing
• 700 & Above Employee

• Project Manager

  • Jun 2003 - May 2011

  •Making technical quotations and cost control in project phase Ex : Replacement of 160 pneumatic tools by multiple and single electronic tools needed for the new model Athleon 2005 in Nissan Avila Plant. •Planning, coordination, start up and follow up of the project. Ex: Wheel Multiple with innovative design for tightening wheels of 4 and 5 bolts at the same time in Megane 2004, plant Renault Palencia. Installation done without technical stop of production due Megane demanding in the market. •Trainings in advanced technology tightenings to the Sales Team and Customers. Ex : Seminars Nissan Barcelona 2004, Renault Valladolid 2005. •Making and implementation of the document: Procedures and Control of the Projects Iberia 2007 according to the rules in headquarters in Sweden and Applications Center in Germany with the objective of improving the managing of the projects. •Investigation and creation of Suppliers Network in 2008 according to the rules of manufacturing e installation from Atlas Copco. •Definition and implementation of strategic and operating plan in launching new products 2009 and 2010 according to the rules headquarters in Sweden •Promotion and Control of Meetings: Kick off Meetings 2008 between Sales, Internal Sales,Technical Services and Projects with the objective of improving the communication in the projects. Show less



Escuela Técnica Superior de Ingenieros Industriales de Madrid

• Consultant

  • Jan 2002 - Feb 2003

  •Making vibrations studies in industrial tools. •Making studies in concrete behaviour. •Design Data Base. •Technical Support to the Customers. •Making vibrations studies in industrial tools. •Making studies in concrete behaviour. •Design Data Base. •Technical Support to the Customers.