Experience

TOTER DE MEXICO S DE RL DE CV

• Plastics Manufacturing
• 1 - 100 Employee

• IT ASSISTANT

  • Jun 2022 - Present



Mundo Computacional

• Piedras Negras, Coahuila, Mexico

• Computer Technical Specialist

  • Mar 2013 - May 2022

  - Responded to telephone, email and in-person inquiries regarding operation, use and repair. - Explained technical information in clear terms for non-technical individuals to promote better understanding. - Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. - Removed malware, ransomware, and others threats also software and hardware upgrading installation from laptops and desktops systems. - Responded to telephone, email and in-person inquiries regarding operation, use and repair. - Explained technical information in clear terms for non-technical individuals to promote better understanding. - Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. - Removed malware, ransomware, and others threats also software and hardware upgrading installation from laptops and desktops systems.



MEDIAtroniks

• Piedras Negras, Coahuila, Mexico

• Social Media Manager

  • Jan 2012 - Mar 2013

  - Developed digital marketing content and social media strategies to clients. - Provided customer service inquiries for social media services. - Improved page content, keyword relevancy, and branding to achieve our optimization goals. - Developed digital marketing content and social media strategies to clients. - Provided customer service inquiries for social media services. - Improved page content, keyword relevancy, and branding to achieve our optimization goals.



CENTRO DE CONTROL COMANDO COMUNICACIÓN Y CÓMPUTO

• Law Enforcement
• 1 - 100 Employee

• Information Technology Specialist

  • Jun 2007 - Oct 2011

  - Provided onsite technical support for 10+ employees. - Prepared new computers and communications devices according to the internal policies on standardized software and security deployments. - Responded to faults in both LAN and phone line to rapidly restore connectivity and prevent unnecessary downtimes - Provided onsite technical support for 10+ employees. - Prepared new computers and communications devices according to the internal policies on standardized software and security deployments. - Responded to faults in both LAN and phone line to rapidly restore connectivity and prevent unnecessary downtimes



Littelfuse

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Help Desk Technician

  • Jul 2000 - Jan 2006

  - Configured hardware, devices, and software to set up workstations for employees. - Maintained servers and systems to keep networks fully operational during peak periods. - Developed cybersecurity strategies through software maintenance and data protection. - Configured hardware, devices, and software to set up workstations for employees. - Maintained servers and systems to keep networks fully operational during peak periods. - Developed cybersecurity strategies through software maintenance and data protection.