José Maria Patrício
Product & Customer Success Manager at ISM Improving Sports- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Full professional proficiency
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Spanish Limited working proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Scrum Foundation Professional Certificate - SFPC
CertiProfApr, 2023- Oct, 2024 -
Product Manager Foundations
One Month PMMar, 2023- Oct, 2024 -
MS Advanced Excel
QualiCADMay, 2018- Oct, 2024
Experience
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ISM Improving Sports
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Software Development
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1 - 100 Employee
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Product & Customer Success Manager
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Dec 2021 - Present
• Participated, led and optimized the different implementation phases of new features, improvements and corrections, contributing to the deliveries’ enhancement in quality and volume. • Redefined the entire customer journey, which allowed the reduction of time to value by 50% and contributed to the increase of customer retention rate, number of active users per customer and engagement level. • Promoted multiple product pricing initiatives that increased revenue and optimized the allocation of resources. • Created a product discovery process that enabled the development of features that solve common customer challenges resulting in increased value creation. Show less
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Worten Portugal
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Portugal
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Computers and Electronics Manufacturing
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700 & Above Employee
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Product Owner
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Sep 2020 - Jun 2021
• Responsible for understanding business teams needs and ensure their success by 'translating' them to development teams; • Lead the development of a new platform, providing the aftersales team with an all-in-one solution and with improved features; • Conducted the transition of the Home Assistance Service selling system to a new version, ensuring the lead time reduction; • Ensured business legal compliance by creating new features on existing systems and reduced Worten’s time response to legal entities. Show less
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SIBS
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Portugal
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Financial Services
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700 & Above Employee
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Product Manager
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Jun 2018 - Sep 2020
• Responsible for product roadmap and product development specifications; • Promoted the digitalization and optimization of the merchant onboarding process for B2B Payment Services; Created a new use case for Multibanco payment method that will allow SIBS to better explore its revenue (13x more); • Contributed to 25% increase in revenue on Multibanco File Transfer by improving internal processes and migrating merchants to the solution’s new version; • Charged with benchmarking efforts and product pack creation in order to support the sales team. Show less
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IDC
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United States
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Market Research
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700 & Above Employee
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Research Analyst (tablet and PC)
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Feb 2017 - Feb 2018
• Collected and consolidated quarterly data on vendor shipments data for tablet and PC in the 16 European markets, contributing to the IDC’s European PCD Tracker; • Met with EMEA, Dutch and Belgian partners for qualitative information; • Responsible for Lenovo (after HP, IDC's most important client), Fujitsu, LG Electronics, Panasonic, Haier and Huawei; • Reported on the development of the European device market, vendor performance and forecast assumptions. • Collected and consolidated quarterly data on vendor shipments data for tablet and PC in the 16 European markets, contributing to the IDC’s European PCD Tracker; • Met with EMEA, Dutch and Belgian partners for qualitative information; • Responsible for Lenovo (after HP, IDC's most important client), Fujitsu, LG Electronics, Panasonic, Haier and Huawei; • Reported on the development of the European device market, vendor performance and forecast assumptions.
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Unilever
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United Kingdom
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Manufacturing
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700 & Above Employee
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Key Account Manager Assistant (Out of Home) Intern
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Jul 2015 - Aug 2015
• Verified compliance with Marketing and Sales directives and the effectiveness of promotional actions by accompanying sales team members to 10+ POS; • Conducted an ABC analysis on Knorr products & a cannibalization analysis on part of the Olá’s portfolio; • Produced an analysis of the restaurants overlooked by sales teams to generate new leads for brands such as Hellman's and Knorr . • Verified compliance with Marketing and Sales directives and the effectiveness of promotional actions by accompanying sales team members to 10+ POS; • Conducted an ABC analysis on Knorr products & a cannibalization analysis on part of the Olá’s portfolio; • Produced an analysis of the restaurants overlooked by sales teams to generate new leads for brands such as Hellman's and Knorr .
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Education
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Católica Lisbon School of Business and Economics
Bachelor's degree, Business Administration -
St. Julian's School
Middle School, Portuguese Programme (taught in English)