Service Engineer

• Mar 2022 - Present

System Administrator

• Jan 2019 - Jun 2022

Technical Scope: computer systems, servers, field operations, technical equipment. Directed all aspects of IT support across management information systems operations, including installation/configuration/maintenance of servers, networks, hardware, and software. Assess IT policies and implement best practices to address key IT procedures and technologies in line with organizational objectives. Ensure regulatory compliance regarding private data and system security. Analyze networks for… Show more Technical Scope: computer systems, servers, field operations, technical equipment. Directed all aspects of IT support across management information systems operations, including installation/configuration/maintenance of servers, networks, hardware, and software. Assess IT policies and implement best practices to address key IT procedures and technologies in line with organizational objectives. Ensure regulatory compliance regarding private data and system security. Analyze networks for stability and connectivity, manage user access and security, and oversee Microsoft Office 365, Veeder Root, NVMS7000 and Sage 200 implementations. Advice Board Members regarding IT and technology strategies. Key Achievements: * Spearheaded the IT Infrastructure project for the brand-new Andres Reyes Burgos, Inc. headquarters. * Successfully optimized the Network Infrastructure and Network Security Systems of Andres Reyes Burgos, Inc. Headquarters and Sites. Maintained operational status, including across-the-board performance improvements and critical component upgrades. * Implemented IT best practices to improved reliability of internal and external services through effective IT infrastructure overhaul and the creation of Insight Reports and Dashboards across several departments. * Successfully improved the speed and reliability of IT support sessions through remote desktop tools such as Team Viewer and Spiceworks. Show less Technical Scope: computer systems, servers, field operations, technical equipment. Directed all aspects of IT support across management information systems operations, including installation/configuration/maintenance of servers, networks, hardware, and software. Assess IT policies and implement best practices to address key IT procedures and technologies in line with organizational objectives. Ensure regulatory compliance regarding private data and system security. Analyze networks for… Show more Technical Scope: computer systems, servers, field operations, technical equipment. Directed all aspects of IT support across management information systems operations, including installation/configuration/maintenance of servers, networks, hardware, and software. Assess IT policies and implement best practices to address key IT procedures and technologies in line with organizational objectives. Ensure regulatory compliance regarding private data and system security. Analyze networks for stability and connectivity, manage user access and security, and oversee Microsoft Office 365, Veeder Root, NVMS7000 and Sage 200 implementations. Advice Board Members regarding IT and technology strategies. Key Achievements: * Spearheaded the IT Infrastructure project for the brand-new Andres Reyes Burgos, Inc. headquarters. * Successfully optimized the Network Infrastructure and Network Security Systems of Andres Reyes Burgos, Inc. Headquarters and Sites. Maintained operational status, including across-the-board performance improvements and critical component upgrades. * Implemented IT best practices to improved reliability of internal and external services through effective IT infrastructure overhaul and the creation of Insight Reports and Dashboards across several departments. * Successfully improved the speed and reliability of IT support sessions through remote desktop tools such as Team Viewer and Spiceworks. Show less

MIS-IT Support Specialist

• Feb 2018 - Jan 2019

Technical Scope: computer systems, servers, laboratories, technical equipment. Orchestrate all aspects of IT support across educational operations, including installation/configuration/maintenance of servers, networks, hardware, and software. Assess IT policies and implement best practices to align technologies with organizational objectives. Ensure regulatory compliance regarding private data and system security. Analyze networks for stability and connectivity, manage user access and… Show more Technical Scope: computer systems, servers, laboratories, technical equipment. Orchestrate all aspects of IT support across educational operations, including installation/configuration/maintenance of servers, networks, hardware, and software. Assess IT policies and implement best practices to align technologies with organizational objectives. Ensure regulatory compliance regarding private data and system security. Analyze networks for stability and connectivity, manage user access and security, and oversee Microsoft Office 365 Education Plus Suite implementation. Advise senior leadership regarding IT and technology strategies. Key Achievements: * Spearheaded project to restore and repair Mech-Tech Cruden Racing Simulator operational status, including across-the-board performance improvements and critical component upgrades. * Successfully improved reliability of internal and external services through effective IT infrastructure overhaul. * Developed cutting-edge Active Directory to improve speed and reliability of support sessions through remote desktop tools such as Team Viewer. Show less Technical Scope: computer systems, servers, laboratories, technical equipment. Orchestrate all aspects of IT support across educational operations, including installation/configuration/maintenance of servers, networks, hardware, and software. Assess IT policies and implement best practices to align technologies with organizational objectives. Ensure regulatory compliance regarding private data and system security. Analyze networks for stability and connectivity, manage user access and… Show more Technical Scope: computer systems, servers, laboratories, technical equipment. Orchestrate all aspects of IT support across educational operations, including installation/configuration/maintenance of servers, networks, hardware, and software. Assess IT policies and implement best practices to align technologies with organizational objectives. Ensure regulatory compliance regarding private data and system security. Analyze networks for stability and connectivity, manage user access and security, and oversee Microsoft Office 365 Education Plus Suite implementation. Advise senior leadership regarding IT and technology strategies. Key Achievements: * Spearheaded project to restore and repair Mech-Tech Cruden Racing Simulator operational status, including across-the-board performance improvements and critical component upgrades. * Successfully improved reliability of internal and external services through effective IT infrastructure overhaul. * Developed cutting-edge Active Directory to improve speed and reliability of support sessions through remote desktop tools such as Team Viewer. Show less

System Administrator

• Oct 2015 - Feb 2018

Technical Scope: desktop/laptop computers, hardware, software, networks, servers. Managed key IT functions for community college system, including security compliance, installation/configuration/maintenance of computer systems, software, servers, and laboratories. Assessed and reviewed network usage and throughput, administrated Office 365 Education Plus Suite, and advised senior leaders regarding IT strategies. Led federal and state compliance and maintenance of Title V… Show more Technical Scope: desktop/laptop computers, hardware, software, networks, servers. Managed key IT functions for community college system, including security compliance, installation/configuration/maintenance of computer systems, software, servers, and laboratories. Assessed and reviewed network usage and throughput, administrated Office 365 Education Plus Suite, and advised senior leaders regarding IT strategies. Led federal and state compliance and maintenance of Title V funding. Key Achievements: * Designed an effective Disaster Recovery Plan as a primary system continuity strategist for natural disasters such as Hurricane Maria. * Trained and mentored faculty and technical staff in all aspects of Smart Boards Technologies. * Successfully configured and installed new Simulated Hospital Nursing Learning Laboratory, including workstations and specialized medical equipment. Show less Technical Scope: desktop/laptop computers, hardware, software, networks, servers. Managed key IT functions for community college system, including security compliance, installation/configuration/maintenance of computer systems, software, servers, and laboratories. Assessed and reviewed network usage and throughput, administrated Office 365 Education Plus Suite, and advised senior leaders regarding IT strategies. Led federal and state compliance and maintenance of Title V… Show more Technical Scope: desktop/laptop computers, hardware, software, networks, servers. Managed key IT functions for community college system, including security compliance, installation/configuration/maintenance of computer systems, software, servers, and laboratories. Assessed and reviewed network usage and throughput, administrated Office 365 Education Plus Suite, and advised senior leaders regarding IT strategies. Led federal and state compliance and maintenance of Title V funding. Key Achievements: * Designed an effective Disaster Recovery Plan as a primary system continuity strategist for natural disasters such as Hurricane Maria. * Trained and mentored faculty and technical staff in all aspects of Smart Boards Technologies. * Successfully configured and installed new Simulated Hospital Nursing Learning Laboratory, including workstations and specialized medical equipment. Show less

Information Technology Helpdesk Technician

• 2014 - 2015

Technical Scope: computer systems, laptops/desktops, servers, networks. Directed all aspects of installation, maintenance, and configuration of hardware and software; created and implemented maintenance routines. Spearheaded maintenance of office network and performance and supported staff in technical troubleshooting and timely resolution of system issues. Key Achievements: * Championed special document digitization project to improve user access and implement cloud… Show more Technical Scope: computer systems, laptops/desktops, servers, networks. Directed all aspects of installation, maintenance, and configuration of hardware and software; created and implemented maintenance routines. Spearheaded maintenance of office network and performance and supported staff in technical troubleshooting and timely resolution of system issues. Key Achievements: * Championed special document digitization project to improve user access and implement cloud services, offsite backups, and Virtual Machines. * Improved system speed and functionality through network infrastructure upgrades and VoIP communications. Show less Technical Scope: computer systems, laptops/desktops, servers, networks. Directed all aspects of installation, maintenance, and configuration of hardware and software; created and implemented maintenance routines. Spearheaded maintenance of office network and performance and supported staff in technical troubleshooting and timely resolution of system issues. Key Achievements: * Championed special document digitization project to improve user access and implement cloud… Show more Technical Scope: computer systems, laptops/desktops, servers, networks. Directed all aspects of installation, maintenance, and configuration of hardware and software; created and implemented maintenance routines. Spearheaded maintenance of office network and performance and supported staff in technical troubleshooting and timely resolution of system issues. Key Achievements: * Championed special document digitization project to improve user access and implement cloud services, offsite backups, and Virtual Machines. * Improved system speed and functionality through network infrastructure upgrades and VoIP communications. Show less

Field Coach & Developer of Performace Reports

• 2008 - 2012

Technical scope: computer systems, database, laptops, reports, coaching, sport equipment. Spearheaded the project for the creation of a database that helped to provide quick access to all student's performance/endurance reports. Provided orientations to faculty members regarding the use and management of the student's report database. Developed optimal training sessions for students on the track, Baseball Park and at the gym. Complied with standards and regulations to ensure the safety… Show more Technical scope: computer systems, database, laptops, reports, coaching, sport equipment. Spearheaded the project for the creation of a database that helped to provide quick access to all student's performance/endurance reports. Provided orientations to faculty members regarding the use and management of the student's report database. Developed optimal training sessions for students on the track, Baseball Park and at the gym. Complied with standards and regulations to ensure the safety of all students and team members during training sessions. Show less Technical scope: computer systems, database, laptops, reports, coaching, sport equipment. Spearheaded the project for the creation of a database that helped to provide quick access to all student's performance/endurance reports. Provided orientations to faculty members regarding the use and management of the student's report database. Developed optimal training sessions for students on the track, Baseball Park and at the gym. Complied with standards and regulations to ensure the safety… Show more Technical scope: computer systems, database, laptops, reports, coaching, sport equipment. Spearheaded the project for the creation of a database that helped to provide quick access to all student's performance/endurance reports. Provided orientations to faculty members regarding the use and management of the student's report database. Developed optimal training sessions for students on the track, Baseball Park and at the gym. Complied with standards and regulations to ensure the safety of all students and team members during training sessions. Show less

Coach and Administrative Assistant

• 2004 - 2008

Technical scope: administration, computer systems, coaching Work closely with the team to evaluate and develop a strong marketing campaign to promote the services and amenities of the gym. Provided assistants to the administrative personnel with the payroll program and other administrative duties. Ensured client's satisfaction by keeping a friendly and yet professional attitude. Supported our team of trainers in developing their training session’s schedules to provide a better customer… Show more Technical scope: administration, computer systems, coaching Work closely with the team to evaluate and develop a strong marketing campaign to promote the services and amenities of the gym. Provided assistants to the administrative personnel with the payroll program and other administrative duties. Ensured client's satisfaction by keeping a friendly and yet professional attitude. Supported our team of trainers in developing their training session’s schedules to provide a better customer satisfaction. Show less Technical scope: administration, computer systems, coaching Work closely with the team to evaluate and develop a strong marketing campaign to promote the services and amenities of the gym. Provided assistants to the administrative personnel with the payroll program and other administrative duties. Ensured client's satisfaction by keeping a friendly and yet professional attitude. Supported our team of trainers in developing their training session’s schedules to provide a better customer… Show more Technical scope: administration, computer systems, coaching Work closely with the team to evaluate and develop a strong marketing campaign to promote the services and amenities of the gym. Provided assistants to the administrative personnel with the payroll program and other administrative duties. Ensured client's satisfaction by keeping a friendly and yet professional attitude. Supported our team of trainers in developing their training session’s schedules to provide a better customer satisfaction. Show less