Experience

CALLMAX DOMINICANA

• Dominican Republic
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Supervisor

  • Jun 2019 - Present

  As a Senior Supervisor, I am in charge of supervising the achievement and maintenance of quality levels and customer satisfaction. Plan, organize, prioritize and delegate tasks to guarantee the quality of service offered to the client. Coordinate projects and initiatives related to customer service. Interlocution with the different departments, internal or external link to customer service. As a Senior Supervisor, I am in charge of supervising the achievement and maintenance of quality levels and customer satisfaction. Plan, organize, prioritize and delegate tasks to guarantee the quality of service offered to the client. Coordinate projects and initiatives related to customer service. Interlocution with the different departments, internal or external link to customer service.



Hardware Perez and Soriano

• Warehouse and inventory manager

  • May 2016 - Present

  As a warehouse inventory manager I’m in charge of receiving all incoming and out merchandise, accounts administration, inventory logistics, sales, decide and organize how are the distribution and delivery processes of each product on the store. As a warehouse inventory manager I’m in charge of receiving all incoming and out merchandise, accounts administration, inventory logistics, sales, decide and organize how are the distribution and delivery processes of each product on the store.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Floor support

  • Jun 2018 - Apr 2019

  Assisting new agents in achieving the goal in terms of technical support, which includes providing excellent customer service and ensuring that the customer is completely satisfied with the service and resolution of the problem. Assisting new agents in achieving the goal in terms of technical support, which includes providing excellent customer service and ensuring that the customer is completely satisfied with the service and resolution of the problem.