Quality Assurance Engineer

• Oct 2019 - Present

Responsibilities:-Review requirements, specifications, and technical design documents.-Create detailed, comprehensive and well-structured test plans and test cases.-Estimate, prioritize, plan and coordinate testing activities.-Identify, record, document thoroughly and track bugs.-Perform thorough regression testing when bugs are resolved.-Develop and apply testing processes for new and existing products to meet client needs.-Liaise with internal teams (e.g. developers and product managers) to identify system requirements.-Monitor debugging process results.-Investigate the causes of non-conforming software and train users to implement solutions.-Track quality assurance metrics, like defect densities and open defect counts.-Stay up-to-date with new testing tools and test strategies.

Software Developer

• Aug 2018 - Oct 2019

Technical Support Specialist

• Jan 2016 - Nov 2017

I was responsible for providing technical assistance and support related to Telecommunication services: Cellphone, Fixed-line, ADSL(Asymmetric Digital Subscriber Line), IPTV(Internet Protocol Television), Email...* Asking questions to determine the nature of the problem over the phone.* Walking customers through the problem-solving process.* Running diagnostic programs to resolve problems.* Follow up with customers to ensure the issue was resolved.* Gain feedback from customers about network usage.* Running reports to determine malfunction network.* Opening tickets for a technician visit. See less

Inbound Customer Service Representative

• Mar 2015 - Dec 2016

My responsibilities as an Inbound Customer Service Representative:* Interact with clients through telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details.* Ensure that the required changes are made to resolve the queries of the customers.* Refer unresolved and pending customer grievances to the concerned departments for further investigation.* Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services* Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills* Recommend modifications in shipping, packaging, service, products, billing procedures and methods to prevent further issues.* Review policies and terms to ensure they resolve the issues as per the regulations.* Acquire and analyze all relevant information to evaluate the validity of the complaint and identify the possible causes.

English Teacher

• Feb 2015 - Apr 2015

-Created a lesson plan for each weekly lecture -Provided one-on-one assistance to students after class -Motivated students to increase their passion for learning English -Set the topics for each class and guided the students to practice effectively -Developed and supervised tests and quizzes to be completed by students -Encouraged student participation in the classroom -Directed students to create their own practice dialogues by using the language materials that we introduced in the classroom

Graphic Designer

• Jan 2010 - Sep 2010

My responsibilities as a Graphic Designer are: -Prepare work to be accomplished by gathering information and materials. -Plan concept by studying information and materials. -Illustrate concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts. -Obtain approval of concept by submitting a rough layout for approval. -Prepare finished copy and art by operating typesetting, printing, and similar equipment; and purchasing from vendors. -Prepare the final layout by marking and pasting up finished copy and art. -Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; and evaluating new equipment. -Complete projects by coordinating with outside agencies, art services, printers, etc. -Maintain technical knowledge by attending design workshops; reviewing professional publications; and participating in professional societies.