Experience

American Structurepoint

• United States
• Civil Engineering
• 400 - 500 Employee

• Desktop Support Technician

  • Apr 2021 - Present

   Support Various products in platforms such as Windows 10, MS Exchange, Active Directory, and numerous software applications.  Help build and deploy new desktops for the business.  Provide support for all hardware and software in the environment.  Support AutoCAD software products.  Assist with end user support through the company’s ticketing system, email, and phone calls.  Support Various products in platforms such as Windows 10, MS Exchange, Active Directory, and numerous software applications.  Help build and deploy new desktops for the business.  Provide support for all hardware and software in the environment.  Support AutoCAD software products.  Assist with end user support through the company’s ticketing system, email, and phone calls.



BSA Health System

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Desktop Technician

  • Aug 2018 - Apr 2021

  • Manage assigned tickets within established SLA • Provide Desktop expertise and support on assigned projects. • Handle support calls from end-users related to desktop issues. • Support other IT departments associated to end user equipment as requested. • Document issues resolution to improve peers’ ability to resolve similar problems in the future. • Track and document time associated to specific projects and daily functions. • Manage assigned tickets within established SLA • Provide Desktop expertise and support on assigned projects. • Handle support calls from end-users related to desktop issues. • Support other IT departments associated to end user equipment as requested. • Document issues resolution to improve peers’ ability to resolve similar problems in the future. • Track and document time associated to specific projects and daily functions.



Texas Panhandle Centers - Behavioral & Developmental Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Administrative Technician

  • Jul 2016 - Aug 2018

  • Maintain up-time for all communication devices on my network. Including anything from cell phones to conference equipment. • Handle tier 2 support request for all software and hardware on my network. • Maintain all user information in Active Directory. • Reimage any machines to be deployed to new users • Maintain up-time for all communication devices on my network. Including anything from cell phones to conference equipment. • Handle tier 2 support request for all software and hardware on my network. • Maintain all user information in Active Directory. • Reimage any machines to be deployed to new users



Synergy Broadband

• ann arbor, MI

• City Field Agent

  • Jan 2015 - Jun 2016

  •Answering incoming client calls, and creating tickets depending on the need of the calling client. • Addressing assigned tickets in a timely and professional matter • Perform various contracting tasks as necessary to resolve tickets •Answering incoming client calls, and creating tickets depending on the need of the calling client. • Addressing assigned tickets in a timely and professional matter • Perform various contracting tasks as necessary to resolve tickets



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Data Supervisor

  • Nov 2013 - Jul 2014

  -Supervised a team of nine data system operators, immediately responsible for their training, performance, and welfare.-Ensured accountability and the preventive and corrective maintenance of over two million dollars worth of computer, servers, and inter-networking devices.-Oversaw help desk operations-Successfully configured, maintained and operated Cisco switches and routers in a local area network

• Data Networking Operator

  • Aug 2009 - Oct 2013

  -Created and maintained a Microsoft Exchange servers-Configure Cisco Switches and Routers-IT helpdesk-Took Inventory of one million dollars worth of machines-Field Services