Experience

NICEPAY Indonesia

• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Manager (Anti Scam E-commerce, Risk and Legal Management)

  • Sep 2018 - Present

  NICEPAY is an Online Payment Solutions headquarter in Korea, Providing and offering an all in one online payment solution, which process thru credit card and transfer. NICEPAY leads market by knowledge of enhanced payment industry and experience of financial solution provider more than 30 years. It brings you enhanced Fin-Tech Solution for accelerating your e-Commerce Business. Current Task : - Develop standard and procedure merchant compliance to follow PCI DSS ( Payment Card Industry Data Security Standard) as we are Level 1 - Merchant controlling to comply with PBI and UU Anti Money Laundery (AML) - Ensure data security is secure & comply and data is being protected/encrypted to prevent adverse reputational damage and increase cost due to fines - Profiling & validating merchant onboard to follow standard of internal KYC align with legal and SOP - Monitoring all transaction to prevent security incident and protect customer, company and merchant with loss prevention technique. - Develop internal SOP related to fraud issue and demonstrate to other department for necessary guidance this is to ensure business polices and practice meet the requirement. - Maintain communicate with payment regulation institution e.g Acquiring/IssuingBank, PCI compliant, OJK, Visa and MC - Monitoring chargeback volume & ratio comply with card brands (Visa and Master Card) to prevent fines in the event of breach subject to program monitoring or limitation - Creating fraud rules and parameter into Risk Engine tools based on risk trend to several varies merchants industry in order to meet risk threshold KPI - Direct Report to COO-CTO Show less



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Supervisor (Anti Fraud and Legal Management)

  • Sep 2016 - Aug 2018

  Responsibility Task : Managed 8 Scam Investigator to meet KPI, with regards to fraud loss prevention and fraud issue aligned with SOP and risk assesment technique - Create SOP and propose new metrics & strategies to find fraud new trend - Work with product team to come up with ideas, bugs, improvement related to Risk & Fraud issue, including collaborate with cross-functional groups such as Business Development, Data Science, CS, Marketing to improve processes, system functionalities, and fraud detection methods - Provides guidance, advised, couching and supervision to team members as they carry out daily work activities. - Resolves issues and contributes to business unit/area development related to fraud tickets e.g : user complain, appeal request, user recovery - Works closely with superior and respective department head to ensure fraud strategies are implemented accurately - Prepare and present results, updated processes and fraud trends to regional team and management Day to day activities : - Analyze data to develop insights on user behaviors and/or payment risks - Develop a deep behavioral understanding and intuition of our users, especially in the space of how they would violate our policies and cheat our systems - Translate these intuitions into actions to identify and take down/punish those who violate our Terms of Services - Continues monitoring to define kinds of fraud perpetration or fraud trends to minimize abuse in our system and create a safer environment for all our users. - Utilizes fraud tools in the identification of suspected users based on risk score prediction, in the meantime giving the improve to this tools and fraud rules to avoid the number of fraud positive - Investigating the criminal cases such as account take over, scammer, and counterfeit - Attending Police invitation for several investigation of lodge cases until the report filled into the court - Work with Legal Team for legal issue to align with law and procedures Show less



PT Bank Central Asia Tbk (BCA)

• Indonesia
• Banking
• 700 & Above Employee

• Senior Bank Analyst (Master of Regular Banking, Priority Banking and Sharia Banking)

  • Jan 2011 - Dec 2015

  PT Bank Central Asia Tbk is the largest private bank in Indonesia. The bank was founded on February 21, 1957 under the name Bank Central Asia NV and was once an important part of the Salim Group. Now the bank is owned by one of the fourth largest cigarette company groups in Indonesia, Djarum. Founded in 1957, we are present in the midst of Indonesian society and grow to become one of the largest banks in Indonesia. For almost 60 years we have never stopped offering a variety of banking solutions that answer the financial needs of customers from various walks of life. Through a variety of quality and targeted products and services, BCA's financial solutions support personal financial planning and business customer development. Supported by the strength of the inter-branch network, the vast ATM network, and other electronic banking networks, anyone can enjoy the convenience and convenience of transactions offered by BCA. In accordance with the commitment "Always by Your Side", we will continue to strive to maintain the trust and expectations of customers and stakeholders. Winning the trust to provide the best solutions for the financial needs of customers is an honor and pride for BCA. In January 2011. Started first job in my life as a call center agent Halo BCA (1500888) part of Banking, Credit cards, and Sharia Banking. Trust to serve English language services section. In January 2013, I promotion as a Senior Banking Analyst for dealing with Scam and Fraud sections. During My job in PT. Bank Central Asia, I won several awards, such as the Customer Service with the highest praise from customers during the year 2013 and I also been a champion as Best Presenter Halo BCA in 2014. During My work here, I did a lot of tasks related to customer service and banking crimes such as Skimmers, Online Scam, hacking ATM machines, fraud transaction, etc. I have many alot experience to handle Banking Fraud during at Bank Central Asia. Show less