Experience

Brookline College

• United States
• Higher Education
• 200 - 300 Employee

• Business Office Administrator

  • Nov 2022 - Present



RSG Financial Services, llc

• Phoenix, Arizona, United States

• Finance Administration Manager

  • Mar 2022 - Nov 2022



Cls Inc

• United States

• Collections Supervisor

  • Oct 2018 - Jun 2022



LoanMe Official

• United States
• Financial Services
• 1 - 100 Employee

• Collections Supervisor

  • Jul 2015 - Apr 2016

  • Oversee and manage daily operations of Backsheet 60day collections team • Responsible for mitigating business losses through skillful and continual development of collections staff; maximizing the potential of each employee supervised • Monitor and review collection calls to evaluate employee performance and take appropriate corrective action to ensure metrics standards are met. • Maintained and enforced compliance on policies and regulations for delinquent Bankruptcy and Legal portfolios • Structure, report and present department statistics and collection performance data to management • Make recommendations and implement changes to improve service efficiency • Managed employee Monthly and Yearly Performance Evaluations • Attended Leadership Program Show less



Wilshire Consumer Credit

• Collections Supervisor

  • Jun 2012 - Apr 2015

  * Managed Pre30 Collections department * Created campaigns and Dialer strategies on a monthly basis in effort to continue lowering department delinquency. * Structure, report and present department statistics and collection performance data to management * Learn, strategize, monitor and enforce Collection ranking and compensation metrics * Create workbooks, reports, and reviews outlining agent’s performance. Coaching, training, motivating and provide excellence awards and recognition * Manage hiring process of potential new agents by reviewing resumes, setting up interview appointments and conducting interviews * Manage Change in Relationship updates Show less



Westlake Financial

• United States
• Financial Services
• 700 & Above Employee

• Servicing Supervisor

  • Aug 2010 - Apr 2015

  * Promoted from Servicing Agent to Call Center Team Lead December 2010 * Promoted to Servicing Supervisor June 2012 * Responsible for overseeing and motivating a team of 15 to 20 agents directly and a department of 70 to 100 agents indirectly. * Lead by example, provided direct leadership, motivated and mentored agents in the department to strengthen, grow and excel within the company to either reach company goals, personal goals or take up leadership. * Trained and developed tenured and new agents on departmental functions, policies and expectations * Maintained and enforced compliance polices, procedures and regulations Show less