Experience

Rise, created by Barclays

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Membership Manager

  • Aug 2023 - Present

  The Membership Manager role is the point of contact for the community and client, acting as the brand's " face, " maintaining a positive member experience and a healthy relationship with our client. Responsible for overseeing the sales retention of members with a primary goal of attracting new members, ensuring high retention rates, and delivering an exceptional membership experience that exceeds expectations. The Membership Manager acts as a voice for our members, understanding their objectives, mindset, and needs by consistently being present and available. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager / Store Manager Trainer

  • Jun 2018 - Jul 2023

  Manage day-to-day store operations, including inventory management, scheduling, and cash handling Recruit, hire, train, and develop a team of baristas and shift supervisors Ensure that the store meets Starbucks' high standards of customer service, product quality, cleanliness, and safety Develop and execute strategies to increase sales and profitability Foster a positive and inclusive work environment, and promote diversity and inclusion Build relationships with customers, team members, and other stakeholders, and effectively communicate with them Resolve customer complaints and other issues quickly and effectively Ensure that all company policies and procedures are followed Train and develop new store managers, ensuring that they are properly trained in all aspects of store operations Provide ongoing training and support to existing store managers, helping them to improve their skills and knowledge Develop and implement training programs and materials to support the development of store managers Evaluate the effectiveness of training programs, and make improvements as needed Stay up-to-date on the latest industry trends and best practices in store management, and incorporate them into training programs Collaborate with other trainers and stakeholders to ensure that training programs are aligned with company goals and objectives Foster a culture of continuous learning and development, and promote career growth opportunities for store managers Show less



Rōti

• United States
• Restaurants
• 100 - 200 Employee

• General Manager

  • Mar 2013 - Jun 2018

  ● Managed all aspects of restaurant operations, including staff management, inventory control, financial performance, and catering services. ● Created and implemented budgets and financial plans to achieve profitability goals, including catering sales targets. ● Recruited, trained, and developed staff to ensure a high-performing team that could execute catering orders to the highest standards. ● Collaborated with catering clients to ensure exceptional customer service, and resolved any complaints promptly and professionally. ● Managed inventory and collaborated with suppliers to source high-quality ingredients at competitive prices, ensuring adequate stock levels for both restaurant and catering operations. ● Coordinated and managed catering orders, liaised with customers and vendors, and ensured timely delivery of catering orders. ● Developed and executed marketing strategies to promote catering services and increase catering sales. ● Ensured compliance with health and safety regulations for both restaurant and catering operations. Show less