QA Engineer

• Feb 2023 - Present

QA Manual Chapter Lead

• Oct 2020 - May 2021

Quality Assurance Engineer

• Sep 2017 - Feb 2020

As a member of QA Functional Team, I was in charge of testing, reporting, analyzing and following up bugs in production on our complex Panamera platform.I worked as a point of contact between our CS teams and our Development and Product teams.I communicated with people from four different continents every day, making sure that the information reached the other end. This was a very challenging but also fulfilling task for me.Also, I analyzed and generated reports about issues on our platform and communicate them to all Panamera team.Tools which I was using:JiraGitlabXcodeAndroid StudioPostmanNew RelicTableauMySQLHermesFabricMixpanelSlack Show less

Senior Customer Care Agent

• Jun 2017 - Sep 2017

In this period, I've dedicated most of my time to bug reporting and follow-up, building the whole process from scratch, and improving our communication with third-party company. Part of my tasks was also to verify our apps' content quality, and respond our users' Legal requirements.Tools which I mostly used:ZendeskJiraHermesGoogle Spreadsheets

Customer Care Agent

• Sep 2013 - Jun 2017

During this period, I've been doing different tasks in Croatian, English and Spanish.Content ModerationCustomer Support via emailSite cleaningWithin DeLorean project:Customer SupportApp cleaningBug reporting and follow upSome tools I've been using:SpamHandlerQuestionHandlerZendesk