Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Referral Office Liaison

  • May 2019 - Present

• Hospital System Liaison

  • May 2018 - May 2019



Microlink Inc

• United States
• Software Development
• 1 - 100 Employee

• Assistant Store Manager

  • Nov 2013 - Present

  • Responsible for opening and closing establishment, ensuring adequate staffing in all areas. • Managing cash drawers, running inventory reports, tracking merchandise shipments.• Reviews job applications and forwards to general manager. Coordinates phone and in person interviews.• Provides hands on training and onboarding to newly hired floor associates and support agents.• Developed employee job descriptions and employee performance metrics expectations• Act as mentor and coach to team members to ensure employee development and success.

• PC Support Associate

  • May 2007 - Nov 2013

  • Provided client face to face and phone support• Evaluated user needs and recommends appropriate system platforms• Investigated and troubleshoots hardware / software compatibility issues • Formatted system drives and performs installations of Windows XP and 7• Assisted clients with hardware updates and antivirus software



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Provider Communications Data Coordinator II

  • Feb 2015 - Nov 2017

  Maintains enterprise wide objective on data coordination and interpretation for Cleveland Clinic Florida and its regional hospitals.

• Institute Representative - Internal Medicine

  • Feb 2013 - Feb 2015

  Utilize enterprise wide resources to meet patient and physician requests.

• Financial Counselor

  • Jun 2008 - Feb 2013

  Responsible for registering emergency department patients arriving by EMS, Life flight, and private transportation. Obtains patient demographic, insurance and nature of visit through interviews with patient and or family members. Uses CCF – ER systems / applications to capture and communicate data to HIS and Patient care departments. Responsible for generating electronic billing of patient account. Maintains MPI database integrity and obtain consent signatures required for treatment. Communicates with physicians and insurance companies regarding coverage and authorization requirements. Responsible for verifying patient insurance active coverage and providing financial assistance programs to uninsured. Collect co-pays and deductibles for ER visit. Maintains compliance with all local, state, federal, third party EMTALA, and JCAHO regulations.



Slovene Home for the Aged

• Receptionist / HR Administrative Support

  • Apr 2001 - Jul 2011

  • Assisted Nursing Director with performance appraisal process.• Responded to benefit and compensation inquiries and routed to appropriate personnel• Participated in new hire onboarding and creation of employee file.• Responsible for filing and managerial tasks for department• Assisted Management with exit interview process.• Participated in recruitment efforts for exempt and nonexempt personnel. Worked with staffing services as needed.• Assisted each department with creating new employee job descriptions and updated current employee job descriptions.• Maintained human resource information system records.