Josie Downey
Associate Experience Design Director at Fierce- Claim this Profile
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Bio
Stacey Humphreys
I had the chance to work alongside Josie remotely in her time with us in John Lewis as a Senior UX designer - she is very personable, calm and considered with her approach to work. She proactively tackled work with the iOS and Android apps teams and was able to context switch with ease. She took time to understand the business and customer pain points and identify opportunities to improve these, whilst understanding the broader context. The only shame was that we never got to experience her IRL workshop skills - which I have no doubt would be great and engaging! Best of luck with the next adventures.
Anikh Subhan
I worked alongside Josie on a key client of ours and her ability in the user research/ user experience space is exceptional. She always has a positive attitude and approach to her work, driving a sense of optimism through the team. She also has great experience helping UX/UI teams adopt a more agile approach, coaching, guiding and facilitating teams to be more collaborative across disciplines. Josie provides support to more junior members of the team in a friendly and approachable manner.
Stacey Humphreys
I had the chance to work alongside Josie remotely in her time with us in John Lewis as a Senior UX designer - she is very personable, calm and considered with her approach to work. She proactively tackled work with the iOS and Android apps teams and was able to context switch with ease. She took time to understand the business and customer pain points and identify opportunities to improve these, whilst understanding the broader context. The only shame was that we never got to experience her IRL workshop skills - which I have no doubt would be great and engaging! Best of luck with the next adventures.
Anikh Subhan
I worked alongside Josie on a key client of ours and her ability in the user research/ user experience space is exceptional. She always has a positive attitude and approach to her work, driving a sense of optimism through the team. She also has great experience helping UX/UI teams adopt a more agile approach, coaching, guiding and facilitating teams to be more collaborative across disciplines. Josie provides support to more junior members of the team in a friendly and approachable manner.
Stacey Humphreys
I had the chance to work alongside Josie remotely in her time with us in John Lewis as a Senior UX designer - she is very personable, calm and considered with her approach to work. She proactively tackled work with the iOS and Android apps teams and was able to context switch with ease. She took time to understand the business and customer pain points and identify opportunities to improve these, whilst understanding the broader context. The only shame was that we never got to experience her IRL workshop skills - which I have no doubt would be great and engaging! Best of luck with the next adventures.
Anikh Subhan
I worked alongside Josie on a key client of ours and her ability in the user research/ user experience space is exceptional. She always has a positive attitude and approach to her work, driving a sense of optimism through the team. She also has great experience helping UX/UI teams adopt a more agile approach, coaching, guiding and facilitating teams to be more collaborative across disciplines. Josie provides support to more junior members of the team in a friendly and approachable manner.
Stacey Humphreys
I had the chance to work alongside Josie remotely in her time with us in John Lewis as a Senior UX designer - she is very personable, calm and considered with her approach to work. She proactively tackled work with the iOS and Android apps teams and was able to context switch with ease. She took time to understand the business and customer pain points and identify opportunities to improve these, whilst understanding the broader context. The only shame was that we never got to experience her IRL workshop skills - which I have no doubt would be great and engaging! Best of luck with the next adventures.
Anikh Subhan
I worked alongside Josie on a key client of ours and her ability in the user research/ user experience space is exceptional. She always has a positive attitude and approach to her work, driving a sense of optimism through the team. She also has great experience helping UX/UI teams adopt a more agile approach, coaching, guiding and facilitating teams to be more collaborative across disciplines. Josie provides support to more junior members of the team in a friendly and approachable manner.
Experience
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Fierce
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United Kingdom
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Design Services
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1 - 100 Employee
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Associate Experience Design Director
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Sep 2021 - Present
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John Lewis & Partners
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United Kingdom
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Retail
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700 & Above Employee
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Lead UX Designer
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Jan 2021 - Jun 2021
A 6 month engagement, leading UX initiatives across a number of in-house cross functional product teams:- Supporting stakeholders and advocating for UX - Facilitating workshops to identify strategic and tactical opportunities - Identifying appropriate tooling and instilling new working practices - Supporting junior members of the team - Prototyping of key concepts - Commissioning and conducting user research, discovery activities and testing - Information architecture of main website and product categorisation
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Hex Digital
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United Kingdom
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Software Development
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1 - 100 Employee
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Lead UX Designer
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Aug 2020 - Oct 2020
A short-term contract leading the UX phase for two clients:- Stakeholder workshops to understand project goals and constraints, target user groups and existing challenges - Review of analytics data & background research - Defining information architecture, sitemaps and user journeys - Clickable prototypes for mobile, desktop and app A short-term contract leading the UX phase for two clients:- Stakeholder workshops to understand project goals and constraints, target user groups and existing challenges - Review of analytics data & background research - Defining information architecture, sitemaps and user journeys - Clickable prototypes for mobile, desktop and app
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This Place
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United Kingdom
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Business Consulting and Services
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1 - 100 Employee
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Lead Service Designer
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Sep 2019 - Aug 2020
Embedded within a global team of designers in an enterprise-level energy company. Responsible for both on-the-ground service design work as well as improving operational processes & providing strategic guidance and education to support the organisation’s overarching digital transformation- Led large-scale design thinking workshops & discovery phases with stakeholders, users and 3rd parties across a number of simultaneously running projects- Contributed towards and advised senior stakeholders on creating a design culture and community, as well as managing a team of designers tasked with building internal libraries and design systems- Created outputs such as Service Design Blueprints, Personas, Prototypes and Product Vision documents to support teams in evaluating technology solutions- Facilitated and coached teams in running user research: Interviews, surveys, usability testing
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Cancer Research UK (CRUK)
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Design Lead - Emerging Technology
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Feb 2019 - Sep 2019
Responsible for UX research, design and testing using lean/agile methodologies in a 4 person squad focused on exploring Tech Innovation and emerging technologies (Voice UI, Chatbots, Augmented Reality, Blockchain, Robotic Process Automation, and Machine Learning).
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Senior User Experience Designer
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Jul 2015 - Feb 2019
- Led UX projects from gathering insight through to design and evaluation across the charity’s website and digital products. - Employed appropriate research techniques to identify user needs and behaviour.- Created design mock-ups (lo-fi paper sketches to fully interactive and responsive prototypes).- Workshop facilitation with key project members and stakeholders.- Up-skilled staff across the organisation in user-centered design thinking & delivered bespoke training sessions.- Streamlined operational processes, and encouraged knowledge sharing through events and show & tell sessions. - Selected to be part of CRUK’s 2018 Leadership Development training programme - strategic thinking, influencing, project management, digital skills, commercial decision making, resilience, coaching. - Co-created & presented CRUK’s monthly “Tech team podcast” - Managed the “Tech well-being” interest group as well as sitting on the organisation wide committees for the well-being and women’s networks.
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UX Design Lead
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Dec 2017 - Feb 2018
3 MONTH PARENTAL LEAVE COVERLine management of 6 designers; recruitment/hiring, coaching & mentoring, resource allocation and representing the team in wider strategic decisions.
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HeathWallace
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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User Experience Consultant
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May 2010 - Oct 2014
HeathWallace Australia (April 2012 - October 2014) HeathWallace UK (May 2010 - March 2012)Working within the global UX team in an NMA Top 10 design and build agency - providing digital solutions for the financial services industry, government and other enterprise clients. Responsible for coordinating & conducting user research (user interviews, expert reviews, contextual enquiries, diary studies, focus groups & co-design workshops), creating compelling information architecture (site audits, sitemaps, process flows), and simple and effective designs for both mobile and desktop interfaces (sketches, wireframes, clickable prototypes).
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Bunnyfoot
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United Kingdom
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Design Services
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1 - 100 Employee
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Usability Consultant
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Nov 2008 - May 2010
Working within Bunnyfoot's specialist eye tracking research agency; Think Eye Tracking. Gathering consumer insight and evaluating user experience (web usability and email marketing, media testing (print, digital, outdoor, TV, packaging) and conducting shopper research).An all-round role, responsible for managing the research process (proposal writing, planning and conducting research, reporting of key outcomes to clients), managing participant recruitment (tasked with growing & maintaining national in-house database), technical support & demonstration of eye tracking equipment, and new business development.
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Education
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2005 - 2008
Bournemouth University
Bsc (Hons), Psychology and Computing
Community
