Student Veterinary Nurse

• Mar 2021 - Present

Barclays Financial Assistant

• May 2020 - Mar 2021

Currently contracted to Barclays providing assistance to customers in financial difficulty with overdrafts and personal loan agreements. Currently contracted to Barclays providing assistance to customers in financial difficulty with overdrafts and personal loan agreements.

Complaints Handler

• Nov 2019 - Mar 2020

Contracted to Lloyds Banking Group providing expertise in high level Complaint Handling and data administration. Together with the UK’s largest specialist resourcing and recruitment consultancy, I have provided complaint handling services for one of the largest PPI contracts in the financial sector, including Blackhorse, Lloyds Banking group, Chartered Trust and HBOS. Contracted to Lloyds Banking Group providing expertise in high level Complaint Handling and data administration. Together with the UK’s largest specialist resourcing and recruitment consultancy, I have provided complaint handling services for one of the largest PPI contracts in the financial sector, including Blackhorse, Lloyds Banking group, Chartered Trust and HBOS.

Director - Czardas Thomas Ltd

• Oct 2014 - Oct 2016

Providing expertise in high level Complaint Handling and Training within the financial services sector. Together with the UK’s largest specialist resourcing and recruitment consultancy, I have provided complaint handling services for one of the largest PPI contracts in the financial sector, including Blackhorse, Lloyds Banking group, Chartered Trust and HBOS. Lead a small 'Dedicated Bereavement Team' (DBT) specialising in dealing with cases of deceased customers. Working an end to end process, providing customers with an individual service tailored to their specific circumstances and needs. Provided training to new and existing colleagues for the implementation of new processes, in a fast changing and target driven environment.

Learning and Development Officer and Quality Assurance (LDO/QA)

• Apr 2013 - Oct 2014

Role included developing, designing and delivering training materials to new and existing colleagues of Customer Service, Complaints and Early Stage Collections. Continuous research and delivery of training in line with compliance regulations, FCA and in house business needs. Responsible for the Quality assessment of customer service agents and providing support to agents with any procedural or knowledge gap issues. NVQ Level 2 in Customer Services and NVQ Level 2 in Business and Administration completed in role.

Customer Service Representative

• Jul 2012 - Apr 2013

Customer Service Representative for GMAC UK.

Financial Advisor

• Sep 2008 - Jun 2011