Experience

Havant and East Hants Mind

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Crisis Shift Leader

  • Jan 2022 - Present



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Work coach

  • Nov 2020 - Nov 2021

  Work coach responsible for managing a caseload of customers on Universal Credit using active listening and coaching skills to break down barriers to support them into sustainable employment. Experience of dealing with complex needs and safeguarding adults. Created individual and tailored plans using SMART goals to help customers on their journey. Developed a good working knowledge of benefits and of the labour market to ensure quality interventions. Work coach responsible for managing a caseload of customers on Universal Credit using active listening and coaching skills to break down barriers to support them into sustainable employment. Experience of dealing with complex needs and safeguarding adults. Created individual and tailored plans using SMART goals to help customers on their journey. Developed a good working knowledge of benefits and of the labour market to ensure quality interventions.



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Retail

  • Sep 2019 - Jul 2020



Look Fabulous Forever

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Human Resources Consultant

  • Mar 2019 - Apr 2019

  Prior to going travelling for 4 months, I worked on a freelance basis on a number of HR and recruitment projects for the pro age make up brand, including sourcing make up artists for pop up shops. Prior to going travelling for 4 months, I worked on a freelance basis on a number of HR and recruitment projects for the pro age make up brand, including sourcing make up artists for pop up shops.



STUDIO 10 BEAUTY LIMITED

• United Kingdom
• Technology, Information and Internet

• Training Manager

  • Mar 2016 - Feb 2019

  Responsible for recruiting and supporting brand ambassadors for sales roles in M&S and for providing brand and sales training, as well as organising events to promote the pro age make up range. Responsible for driving the business in 23 stores and collating weekly sales reports using individual store performance details to identify key field team needs. Developed strong relations with M&S beauty teams in local stores. Responsible for organising and facilitating at a high profile celebrity roadshow in 15 locations across the U.K. Attend regular pro age beauty events to promote brand awareness.



Skillbase

• Professional Training and Coaching
• 1 - 100 Employee

• Associate

  • May 2013 - Jan 2015

  Assisted in the design and implementation of a skills matrix and competency framework for use at assessment centres.Acted as assessor at numerous assessment centres across the UK for a large pharmaceutical organisation observing candidates and providing feedback. Assisted in the design and implementation of a skills matrix and competency framework for use at assessment centres.Acted as assessor at numerous assessment centres across the UK for a large pharmaceutical organisation observing candidates and providing feedback.



The Organisers

• Organiser

  • Oct 2009 - Dec 2012

  Managed house moves for high net worth clients overseeing process from start to finish.Provided bespoke recruitment service to high net worth clients.Short term contracts. Managed house moves for high net worth clients overseeing process from start to finish.Provided bespoke recruitment service to high net worth clients.Short term contracts.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Recruitment Specialist

  • Feb 1998 - Feb 2011

  Conducted competency based telephone and face to face interviews for technical graduates and senior level recruits in all sectors. Conducted competency based telephone and face to face interviews for technical graduates and senior level recruits in all sectors.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Assistant Division Manager HR

  • Aug 1992 - Apr 1995

  Provided generalist HR service to 300 consultants, staff scheduling, management reporting, mentoring and outplacement. Managed promotions process, presented at Training Days, developed HR procedures and created divisional handbook.

• Graduate Recruitment Officer

  • Dec 1989 - Aug 1992

  As part of a team of 3 graduate recruitment officers, managed activities at 12 leading universities and was tasked with recruiting 350 graduates and 30 summer placement students per year.Organised graduate careers fairs and presentations, managing all aspects of the events, acting as central contact, attending and presenting HR contentInitiated, organised and attended PR activities and diversity eventsPartnered with university careers offices for engagement and interestManaged summer placement schemeSet up and managed European Exchange Programme to encourage diversityConducted initial screening of applications followed by screening interviewsFacilitated at selection assessment centres and conducted second round HR interviewsManaged departmental advertising budgetProvided interview skills training at new manager conferences.

• Expatriate Personnel Officer

  • Mar 1989 - Nov 1989

  Completed Home Office applications for work permitsHandled immigration-related issues for all business areasManaged accommodation for staff on out of town assignments.