Experience

K&K Glass

• United States
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2013 - Present

  Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for vehicle inquiries, scheduling and insurance questions. Cross-trained and backed up other customer service managers. Provided excellent customer care by responding to email requests, assisted with product ordering and handled customer scheduling. Trained new personnel regarding company operations, policies and services. Show less



ClassB.com

• Customer Service Manager

  • 2010 - 2013

  Managed quality communication, customer support and product representation for each client.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Organized weekly sales reports for the sales department to track product success.Guaranteed positive customer experiences and resolved all customer complaints.Recommended, selected and helped locate merchandise based on customer needs and desires.Generated leads for new sales through telephone and email contact with customers.Supervised all customer service reps, emails and phone calls.Managed all retail orders. Pulled, processed and completed.Opened and closed office when needed.Processed merchandise returns and exchanges. Show less

• Customer Service Representative

  • 2008 - 2010

  Answered phones and sent emails daily in a timely manner. Communicated with other departments within the office, regarding order details.Addressed website inquiries all day, converting into renewal orders or new customers.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees.Cross-trained and provided back-up for other customer service representatives when needed.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and phone.Guaranteed positive customer experiences and resolved all customer complaints.Generated leads for new sales through telephone and email contact with customers.Processed merchandise returns and exchanges. Show less

• Receiver/Shipper

  • 2007 - 2008

  Managed quality communication, customer support and product representation for each client.Prevented store losses using awareness, attention to detail and integrity.Successfully interacted with customers and retail buyers over the phone to expedite orders.Ordered retail items then stocked and rotated inventory regularly.Accurately logged all daily shipping and receiving orders.