Experience

Only NY

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Warehouse Operations Manager

  • May 2023 - Present



Northwest Fluid Solutions

• United States
• Wholesale
• 1 - 100 Employee

• Warehouse Manager

  • Nov 2021 - Apr 2023

  As a Warehouse Manager, I've made significant contributions to a growing company's operations, starting as an associate and working my way up to overseeing a team of five and all inbound and outbound operations.I prioritize safety and efficiency, actively training and assisting my team to ensure smooth daily workflows. Additionally, I played a key role in the company's office and warehouse relocation, participating in logistics meetings to plan the new warehouse design, transfer of goods, and building of a new infrastructure.I successfully integrated our existing warehouse operations with a new manufacturing process, minimizing disruption to the daily business. I also played a prominent role in the design, testing, and rollout of a brand-new ERP NetSuite Oracle system for the new warehouse, collaborating with the vendor and accumulating inputs from all users to ensure an accurate management of all 20,000 SKUs. I then trained the team on all facets of the software, which significantly improved inventory and shipping efficiencies.To maintain ISO 7 certification standards and satisfy any external audits, I authored and updated several standard operating procedures (SOPs) and training documents. I also oversee the upkeep of all equipment, identifying and ordering needed repairs, renovations, and replacements.Finally, I work closely with manufacturing, supply chain management, and vendors on all orders and ship dates to align timing and provide end users with accurate information and reliable customer service. Overall, I am passionate about driving operational excellence and improving processes to ensure the success of my team and the business as a whole. Show less

• Customer Service Representative and Warehouse Associate

  • Dec 2020 - Jan 2022



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Sep 2020 - Dec 2020

  As a Cashier at Whole Foods, I had the privilege of providing exceptional customer service to a diverse clientele on a daily basis. My responsibilities included efficiently and accurately processing customer transactions, handling cash and credit card payments, and ensuring a smooth checkout experience. In addition to my core responsibilities, I also took on additional tasks to support the store's operations. This included managing inventory levels, restocking shelves, and ensuring cleanliness and organization at the checkout area. Working at Whole Foods gave me the opportunity to develop a strong customer service orientation and refine my communication and problem-solving skills. I took pride in delivering high-quality service to every customer and building positive relationships with team members. As a valued member of the team, I was recognized for my exceptional work ethic and willingness to go above and beyond to support the store's goals. I'm excited to bring this experience to new opportunities and continue to provide outstanding service to customers. Show less



PRO Club

• United States
• Wellness and Fitness Services
• 300 - 400 Employee

• Member Services Specialist

  • Nov 2014 - Sep 2020

  In my previous role, I worked with a small team to provide world-class customer service to our members on a daily basis. As an integral part of the team, I focused on ensuring smooth operations in the background. This involved a range of tasks such as: Ordering and managing all sold items including clothing, food, and more Ordering and stocking day-to-day essentials like towels, toiletries, and laundry soap Creating and managing the front desk team's work schedule Running and processing payroll Resolving any billing or service issues with members Through my work, I gained expertise in managing complex operations while keeping customer service at the forefront. I also honed my skills in team management, scheduling, and conflict resolution. I'm excited to bring my experience and skills to new opportunities and continue to deliver exceptional customer experiences. Show less