Josi Stephens

Finance/ Utility Billing at City of Colleyville, TX
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas-Fort Worth Metroplex
Skills

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Bio

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Credentials

  • Developing a Learning Mindset
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Building a Coaching Culture: Improving Performance Through Timely Feedback
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Leading Yourself
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Administrative Human Resources
    LinkedIn
    Sep, 2018
    - Nov, 2024
  • Coaching for Results
    LinkedIn
    Aug, 2018
    - Nov, 2024
  • Communicating with Confidence
    LinkedIn
    Aug, 2018
    - Nov, 2024
  • Developing Executive Presence
    LinkedIn
    Aug, 2018
    - Nov, 2024
  • Executive Presence for Women
    LinkedIn
    Aug, 2018
    - Nov, 2024
  • Improving Your Listening Skills
    LinkedIn
    Aug, 2018
    - Nov, 2024
  • Working with Difficult People
    LinkedIn
    Aug, 2018
    - Nov, 2024
  • Building Business Relationships
    LinkedIn
    Jul, 2018
    - Nov, 2024
  • Creating a Positive and Healthy Work Environment
    LinkedIn
    Jul, 2018
    - Nov, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    Jul, 2018
    - Nov, 2024
  • Human Resources: Managing Employee Problems
    LinkedIn
    Jul, 2018
    - Nov, 2024
  • Learning BambooHR
    LinkedIn
    Jul, 2018
    - Nov, 2024
  • Powerless to Powerful: Taking Control
    LinkedIn
    Jul, 2018
    - Nov, 2024

Experience

  • City of Colleyville, TX
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Finance/ Utility Billing
      • Apr 2017 - Present

      Provides a wide variety of customer service related activities in support of the utility accounts and billings processes; works with customers in establishing and administering utility accounts; provides administrative support to the Utility Billing Supervisor. Provides a wide variety of customer service related activities in support of the utility accounts and billings processes; works with customers in establishing and administering utility accounts; provides administrative support to the Utility Billing Supervisor.

  • The Home Depot
    • United States
    • Retail
    • 700 & Above Employee
    • Associate Support Supervisor
      • 2014 - 2017

      Associate Support supervisor is responsible for scheduling , training and staffing in addition to engaging with the associates to ensure any issues are resolved quickly.

    • Back Office Associate
      • 2005 - 2017

      Office associates are responsible for the successful operation of the cash management, administrative services and customer service functions. It is important to be organized, detail oriented and deadline focused.

    • Front End Supervisor
      • 2002 - 2005

      Front End Supervisors are primarily responsible for expediting customers and ensuring their demands are met by approprately supervising cashiers and lot associates. Front End Supervisors must have thorough knowledge of all policies,procedures and duties related to customer transactions, cash handling, the service desk and the lot.Other key responsibilities include supervising and training other front end associates and lot associates, and maintaining adequate coverage through scheduling.

    • Head Cashier
      • 2000 - 2002

      Assists the FES in overseeing operations on the Front End including the lot. Ensures the Cashiers and Lot associates provide customers with fast, friendly accurate service. Provides first level of escalation for customer issues.Assists in the supervision, coaching and training of other Front End associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. Ensures that all policies and procedures are followed. Confirms daily schedules to ensure that all cashiers are properly positioned to maintain and optimize customer flow. Show less

  • Apartment Avenue USA
    • United States
    • Real Estate
    • Location Specialist
      • 1998 - 2000

      Location specialist helping clients find their perfect apartment home. Location specialist helping clients find their perfect apartment home.

Education

  • Texas Real Estate Commision
    Licensed, General Real Estate
    1995 - 1998
  • Trinity High School
    Diploma
    1983 - 1986

Community

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