Experience

CustomerHD

• United States
• Consumer Services
• 1 - 100 Employee

• Desktop Support Technician

  • Nov 2020 - Present

  Technical support for a call center. Work closely with Active Directory, Google Admin, Zendesk, Talkdesk, JIRA, and several other systems. Provide on-the-spot triage support for agents working for various clients. Develop training materials and documentation for technical systems.

• Customer Care Advocate

  • Apr 2019 - Present



Western Carolina University Division of IT

• Cullowhee NC

• Networking Technician Hourly

  • Jan 2017 - Present

  I assist with the deployment and troubleshooting of new VoIP phones across Western's campus. I also assist where needed with general networking issues. I assist with the deployment and troubleshooting of new VoIP phones across Western's campus. I also assist where needed with general networking issues.



Alamance Community College

• Graham, NC

• Orientation Leader/Assessment Specialist

  • Aug 2017 - Apr 2018



Western Carolina University

• United States
• Higher Education
• 700 & Above Employee

• Student Technician

  • Aug 2014 - Dec 2016

  Was required to help clients in a high stress environment and in a timely manner. Developed skills in troubleshooting, software repair, hardware repair, customer service, communication, and maintaining computer systems in a business environment. Was required to help clients in a high stress environment and in a timely manner. Developed skills in troubleshooting, software repair, hardware repair, customer service, communication, and maintaining computer systems in a business environment.



Aramark

• United States
• Hospitality
• 700 & Above Employee

• Team Member

  • Sep 2013 - Feb 2014



Chick-fil-A Restaurants

• Team Member

  • Aug 2011 - Dec 2012