President

• Feb 2014 - Present

Customer Service Manager

• Feb 2013 - Jan 2014

Special Projects Manager

• Apr 2010 - Feb 2013

Reporting to the CIO, promoted to lead projects ranging in size from single department software installations to enterprise-wide solutions. Communicate daily with stakeholders at all levels of the organization; facilitate project presentations. Lead change and set goals using the right methods to guide and influence the project team. Enable team members to realize that they have a stake in the project; encourage participation in problem-solving and decision-making.

Support Services Supervisor

• Jul 2005 - Apr 2010

Reporting to the Director of Client Services, oversaw 26 staff members (included 11 FT Technology Support Specialists) providing first and second-tier support for IT related issues supporting 3,000 faculty and staff and 20,000 students. Maximized productivity managing daily operations of the IT hardware support area providing diagnosis and repair of personally owned and University-owned Dell and Apple hardware. Additionally, oversaw campus-wide operations of both staffed and instructional computer labs. Administered the Altiris Helpdesk application used for incident tracking, and coordinated and facilitated staff training. Conducted feasibility studies and facilitated business process analysis. Show less

Lab Support Coordinator

• Aug 2002 - Jan 2005

Promoted to coordinate operations of staffed and instructional computer labs campus-wide, handle maintenance of 400+Macintosh and Windows machines, and manage inventory needs. Provided leadership to 60 part-time lab employees included scheduling and personnel documentation, and supervised a full-time Technology Support Specialist. Managed lab facilities and resolved hardware and software issues. Evaluated and analyzed new lab facilities needs and led installations and deployment of new lab facilities (budgeting, hardware selection, software and furniture). Oversaw the operations of staffed and instructional labs campus-wide; maintained the instructional lab reservation system. Developed and facilitated staff training. Served as a hiring committee chair charged with filling a number of full-time staff Show less

Technology Support Specialist

• Jul 2000 - Aug 2002

Provided campus-wide support and technical assistance for Windows and Macintosh computers and printers. Resolved network problems, performed upgrades, installations, hardware and software troubleshooting, and maintenance. Collaborated with senior staff members including the President, Office of General Counsel and other administrative offices. Resolved issues efficiently and contributed to special ITS projects as requested. Project led the installation of several administrative and academic area computer systems including the evaluation of necessary hardware and software. Provided guidance to other technicians during installation process. Show less

Student Desktop Support Coordinator

• Aug 1998 - Jul 2000