Joshua Woodcraft

ICT Support Officer at Mingara Recreation Club Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Tumbi Umbi, New South Wales, Australia, AU
Skills

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Matthew Ingersole

Josh is one of the most detail focused Systems Administrators I have ever had the pleasure to work with. Hired initially as a Trainee, I have witnessed him progress through the ranks to a fully-fledged, reliable and mission critical member of the IT team. He has exceptional problem solving skills, a quick mind and an ability to research and understand the underlying issues that enables him to resolve complex technical issues with a minimum of fuss. Josh develops strong relationships with key stakeholders with ease and prides himself on high standards of honesty and ethics. This young man will go a long way and would be a serious asset to any organisation.

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Credentials

  • MCDST: Windows XP
    Microsoft
    Dec, 2009
    - Oct, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Nov, 2009
    - Oct, 2024

Experience

  • Mingara Recreation Club Ltd
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • ICT Support Officer
      • Jan 2016 - Present

      I am employed as an ICT Support Officer at Mingara Recreation Club, which is part of Mingara Leisure Group. I support over 300 rotating staff on site with a slew of technologies. I maintain and support Point of Sale Terminals and EFTPOS devices, audio / visual systems including amps and microphones, club gaming software, cash redemption terminals, member kiosks and IP connectivity, IPTV hardware setup and configuration of back-end software and events software. I configure, deploy, support and maintain PCs, EPSON MFP printers and Desktop printers, Cisco WIP and desk phones including deployment via Cisco Unity Connection Manager etc., Televisions and mobile devices including cell phones and tablets. I assist in maintaining and supporting Active Directory, DHCP / DNS, Group Policy, Mail, POS, Application, Print, File, Virtual and Gaming Servers. I also create and distribute technical and customer guides. I work within a team whom have specific roles supporting other clubs within the group and a Group ICT Manager supporting all clubs as a whole. The team, including myself also provide assistance to all clubs on a rotating roster for after-hours support to a rough user base of 600. Key Achievements: • Deployment of 15-20 PCs including setup of company standard operating image and configuration of software and hardware from start to finish. • Deployment of 45-50 Cisco desk phones across the Mingara destination using Cisco Unity software and coordinating with each department throughout the process. • Creation and deployment of a Windows 10 Standard Operating Environment utilizing Windows ADK and the KACE K2000 systems deployment appliance software. • Maintaining a healthy and happy working relationship with all management, supervisors, admin and floor staff. Show less

  • VASP Group
    • Australia
    • Telecommunications
    • 100 - 200 Employee
    • IT Support
      • Oct 2013 - Dec 2015

      Working at VASP Group I provided IT Support to 200+ staff across 7 different sites Australia wide before a large company-wide restructure which resulted in a sizeable company downsize and merge of two sites. Daily IT Support tasks involved installation, configuration, monitoring and maintenance of servers, NAS devices, wireless routers and various other networking equipment including the troubleshooting of various user issues both remotely and face-to-face which ranged from laptops, desktops, printers and mobile devices. Key Achievements: • Completed troubleshooting of domain controller internet time synchronization on a virtual server. Configured a group policy object with WMI filter to configure settings then ran windows time commands and also identified an issue with the public NTP server port being blocked on the global router. A script was then scheduled to run periodically to ensure time did not become out of sync. • Created an email signature logon script deployed via Group Policy that runs an IF variable check before copying default company signature files to a user's PC. • Deployment of a Dell laptop fleet with a company tailored SOE image using Acronis Backup & Recovery. • Creation of new SOE images for new laptop deployment. • Configuration, monitoring and maintenance of servers with roles including Active Directory, Domain Controllers, Exchange Server, File Server, Terminal Server and other servers with various roles and applications which included specific hosted applications such as Spiceworks network monitoring and AVG 2012. • Assisted in the planning of the cabling, new networking equipment, server room layout, setup of CCTV surveillance system and server rack structure relating to the move and merge of Head Office and Operations to a new site. • Creation and maintenance of asset and network information registers. • Training Users and writing technical guides. Show less

  • Skin & Cancer Foundation Australia
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Helpdesk / Systems Administrator
      • Feb 2011 - Mar 2013

      At the Skin & Cancer Foundation Australia I formed many strong working relationships with staff, doctors and registrars. I maintained, troubleshoot and deployed PCs, laptops, servers, switches, printers, phones and other IT and networking equipment as well as standard operating environments, programs and script deployment. This involved Group Policy deployment and Active Directory, Exchange Server and File Server management. Key Achievements: • Configuration, testing and deployment of several scripts which included automated deployments of a company standardised Microsoft Word 2007 default template, a Microsoft Office .MSP file and updating user registries using modified .reg files deployed using batch scripts to make program changes. • Configuration and Deployment of a customised Windows 7 Image (including infusing drivers and pre-installation of relevant programs) to two sites via Windows Deployment Services. • Use Exchange Powershell to merge user mailboxes to .PST files on a network share. • Configuration and rollout of Windows XP SOEs to client PCs and laptops using Acronis Backup and Recovery. • Setup of Microsoft Threat Management Gateway 2010. • Administration and configuration of Avaya IP Office software and phones. • Configuration, Maintenance and Deployment of the SysAid IT Helpdesk Software. • Setup, maintain and support the Nefsis Video Conferencing software. • Configuration and deployment of Symantec Endpoint Protection to all client PCs across two sites. • Support and Administration of the Profile medical software suite. • Backup management using Symantec Backup Exec. • Training Users and writing technical guides. Show less

  • SULO MGB Australia
    • IT Trainee
      • Feb 2009 - Jan 2011

      While in SULO’s I.T Department I dealt with internal clients in person as well as over the phone and troubleshoot desktop, notebook, and various server related issues also including printers, phones and other equipment. I had completed my Certificate III in Network Administration (2009) and Certificate IV in Networking (2010). I also became a Microsoft Certified Desktop Support Technician (2009). Key Achievements: • Configuration and rollout of company PC's and Laptops (Windows XP and Windows 7 operating systems) • Configuration and rollout of Microsoft Office 2010. • Managing Active Directory users, permissions and groups. • Group Policy settings required for the company. • Migration of Microsoft Internet Security & Acceleration Server 2006 to Microsoft Forefront Threat Management Gateway 2010. • Responsible for managing server backups and monitoring logs to ensure reliability, using Acronis Backup & Recovery 10 and Backup Exec. • I have worked with VBScript and PowerShell, and setup a Proxy Auto-Configuration script. • Successfully configured an automatic Microsoft outlook email signature script in PowerShell which was deployed via group policy, which then retrieved and merged data from Active Directory. • Microsoft Dynamics AX 2009 administration. • Telephone setup – including patching of lines to correct wall points, and telephone configuration settings using MatWorx. • Voicemail settings using CallXpress Administration. • Patching of Ethernet cables to correct switches and wall points in the company network. • Regular troubleshooting, maintenance, and configuration of new mobile devices including access to work emails. • Administration and maintenance of Kronos TimeKeeper Central, which also included creation of scripts which run a specific report to a networked printer, and configuration and setup of new timekeeping clocks. Show less

  • McDonald's
    • 1 - 100 Employee
    • Casual - Front Counter
      • Nov 2005 - Jan 2009

      I worked as a casual employee at McDonald's Erina during school years 9 – 12. Duties included: money handling, order taking, food preparing and cleaning duties. I worked as a casual employee at McDonald's Erina during school years 9 – 12. Duties included: money handling, order taking, food preparing and cleaning duties.

  • Youth Connections
    • Australia
    • Individual and Family Services
    • 1 - 100 Employee
    • IT Trainee
      • Jan 2007 - Dec 2008

      Youth Connections is a company which helps people find jobs and aid disadvantaged youth. I was employed by Youth Connections as a Trainee for a Certificate II in Information Technology, which involved working there part time while I completed my HSC studies at school. I was Youth Connections’ first IT Trainee, and they had continued to hire after I had left. I was involved in helpdesk related duties, maintaining PC performance, replacing hardware, troubleshooting network, software, and hardware problems. Show less

Education

  • TAFE Coffs Harbour Education Campus
    Certificate IV, Information Technology - Networking
    2010 - 2011
  • TAFE University of Newcastle Ourimbah Campus
    Certificate III, Information Technology - Network Administration
    2009 - 2010
  • Erina High School
    HSC, Certificate II - Information Technology
    2003 - 2008

Community

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