Director of Analytics and Advanced Technologies

• Jan 2017 - Present

Hosted Services Manager

• Aug 2014 - Jan 2017

Elijah Ltd’s data hosting division has been rebranded as Acorn Legal Solutions

Hosted Services Manager

• Aug 2014 - Dec 2016

Hosted Services Manager

• Mar 2008 - Aug 2014

• Supervise a technical support team to maintain all web based review platforms including iCONECTnxt, Relativity, Clearwell and OnBase offerings. • Support and maintain all secondary applications such as Inveno, Equivio, and Trident. • Ensure all customer requests are completed in a timely and satisfactory manner. • Build new and maintain existing customer relationships in order to help drive repeat business. • Consult with existing clients to better understand their litigation needs and schedules in order to assist them in developing unique and aggressive project plans. • Research and review emerging technologies within the industry in order to ensure Novitex is offering best in class solutions. • Create and maintain strategic partnerships with other vendors in order to create cost effective options for our client's growing needs. • Work with sales team to develop and deliver demonstrations to new and existing clients regarding our current solutions/offerings. • Provided onsite or web based training sessions for end users. • Track and approve monthly costs and provide associated invoicing reports to our project management team. Show less

Facility/Operations Manager

• Sep 2010 - Jun 2011

• Manage implementation plan and negotiate with outside vendors as needed to meet deadline requirements • Research, design, and install equipment including PCs, scanners, remote IPRO servers, processing stations and Clearwell servers. • Complete Kodak certification process for scanning platforms to be utilized. • Conduct interviews and hire/manage/ train current staff on procedures/policies. • Assist in developing integration with Pitney Bowes’ National Processing Center. • Manage implementation plan and negotiate with outside vendors as needed to meet deadline requirements • Research, design, and install equipment including PCs, scanners, remote IPRO servers, processing stations and Clearwell servers. • Complete Kodak certification process for scanning platforms to be utilized. • Conduct interviews and hire/manage/ train current staff on procedures/policies. • Assist in developing integration with Pitney Bowes’ National Processing Center.

Litigation Support Specialist

• Jun 2003 - Mar 2008

• Provided technical and administrative support for multiple web based review platforms. • Consulted in the design, implementation, and administration of hundreds of client databases on multiple platforms including iCONECT, Clearwell, Concordance, Summation, Ringtail. • Monitor and troubleshoot hardware, software, and environmental issues both onsite and offsite for our clients. • Developed custom scripts using C#, Visual Basic, JavaScript, and CPL to further automate customer requests. • Provided onsite or web based end user training sessions. • Created and implemented new ticketing system to be used internally by our Project Management team to better organize and prioritize requests. • Developed and documented departmental standards and procedures. Show less

Application Developer

• May 2001 - Dec 2002

• Provide general and emergency support for internet/intranet applications, decreasing downtime and increasing overall productivity • Designed, constructed, and implemented intranet/extranet/internet applications for the client/server applications and services team as assigned. • Worked with client/server team to document and develop internal standards/policies regarding application development and infrastructure to improve organization and productivity. • Provide general and emergency support for internet/intranet applications, decreasing downtime and increasing overall productivity • Designed, constructed, and implemented intranet/extranet/internet applications for the client/server applications and services team as assigned. • Worked with client/server team to document and develop internal standards/policies regarding application development and infrastructure to improve organization and productivity.