Josh Stewart
Field Services Manager at American Woodmark- Claim this Profile
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Spanish Limited working proficiency
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English Native or bilingual proficiency
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Bio
Credentials
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Decision-Making in High-Stress Situations
LinkedInFeb, 2023- Nov, 2024 -
Managing Your Emotional Response to Workplace Stress
LinkedInFeb, 2023- Nov, 2024 -
Tips for Writing Business Emails
LinkedInMay, 2022- Nov, 2024 -
How to Lead and Inspire Change
LinkedInFeb, 2022- Nov, 2024 -
Training Your Mind to Overcome Pressure and Underperformance
LinkedInFeb, 2022- Nov, 2024 -
Key Mental Shifts for Servant Leadership
LinkedInJan, 2022- Nov, 2024 -
Excel: PivotTables for Beginners
LinkedInJul, 2021- Nov, 2024 -
Building Resilience as a Leader
LinkedInNov, 2020- Nov, 2024 -
Building a Coaching Culture: Improving Performance Through Timely Feedback
LinkedInNov, 2020- Nov, 2024 -
Delivering Employee Feedback
LinkedInNov, 2020- Nov, 2024 -
Leading with Kindness and Strength
LinkedInNov, 2020- Nov, 2024 -
Rewarding Employee Performance
LinkedInNov, 2020- Nov, 2024 -
Building Your Visibility as a Leader
LinkedInOct, 2020- Nov, 2024 -
Business Process Improvement
LinkedInOct, 2020- Nov, 2024 -
Coaching Skills for Leaders and Managers
LinkedInOct, 2020- Nov, 2024 -
Coaching and Developing Employees
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Creating a Culture of Change
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Customer Service in the Field
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Customer Service: Serving Internal Customers
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How to Make Strategic Thinking a Habit
LinkedInOct, 2020- Nov, 2024 -
Ken Blanchard on Servant Leadership
LinkedInOct, 2020- Nov, 2024 -
Leadership Fundamentals
LinkedInOct, 2020- Nov, 2024 -
Managing Remote Teams: Setting Expectations, Behaviors, and Habits
LinkedInOct, 2020- Nov, 2024 -
Performance Management: Conducting Performance Reviews
LinkedInOct, 2020- Nov, 2024 -
Strategic Thinking
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Taking Charge of Your Career
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The Six Morning Habits of High Performers
LinkedInOct, 2020- Nov, 2024 -
Transitioning from Manager to Leader
LinkedInOct, 2020- Nov, 2024 -
EPA Section 608 Universal Certification
EPA
Experience
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American Woodmark
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United States
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Wholesale Building Materials
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700 & Above Employee
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Field Services Manager
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Feb 2017 - Present
Lead the DFW Field Service Team and Warehouse. Manage allocation of resources and field capacity requirements. Prepare payroll, manage time off requests, validate expense reports, and coordinate travel as needed. Hire and train team of Warehouse Coordinators, Service Technicians, Subcontractors, and Field Supervisors. Track and enforce compliance concerning General Liability and Workers’ Compensation insurance for subcontractors. Conduct weekly field inspections and audits of field technicians and subcontractors. Meet with Project Superintendents and Builder Warranty Representatives to resolve customer claims. Track and manage fleet services. Manage and control inventory of all modular cabinet components, warehouse supplies and materials, tools for field technicians, and all orders through our 3rd party vendors. Conduct bi- weekly safety meetings and monthly safety training courses. Conduct monthly inspections of tools, vehicles, ladders, and fire extinguishers. File all accident and injury insurance claims. • Lowered warehouse expenses by 10% through setting up agreements with local vendors • Increased field efficiency by 15% and lowered variance from 25% to 8% by revamping scheduling process and utilizing online scheduling software • Increase field service capacity by 60% in my first 2 years by developing a strong subcontractor network Show less
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Boston Retail Solutions
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United States
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Printing Services
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1 - 100 Employee
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Service Center Manager
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May 2015 - Jan 2017
Manage the Dallas Service Center, in which the service area includes Texas, Oklahoma, Arkansas and Louisiana. Coordinate modular barricade and graphic installations. Review storefront demo and construction plans. Perform site surveys prior to installations. Hire and develop support staff of warehouse coordinators, installers, and Lead Installers. Implement training programs and conduct safety meetings. Prepare payroll, manage time off requests, and complete Per Diem and expense requests. Manage and control all inventory of tools, building materials, and supplies. Manage fleet services and validate vehicle expenses. Involved in planning of annual budgets, sales reports, and long range plans for business growth. • Successfully coordinated and completed multiple projects with George Bush IAH Airport, resulting in $250k in revenue. • In my first year, revenue increased by 20% while decreasing overtime by 15%. Show less
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Comverge
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United States
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Oil and Gas
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1 - 100 Employee
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Field Services Manager
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Aug 2010 - Apr 2015
Provide troubleshooting and networking expertise to field service personnel. Develop, document and implement new procedures for the field service team. Manage allocation of resources and field capacity requirements. Provide weekly and monthly SLA operations reporting for our client, as well as any ad-hoc requests. Coordinate hotel and travel schedules and on-call services. Prepare payroll, manage time off requests, hiring and terminations. Track and manage our fleet services. Conduct monthly vehicle inspections and bi-weekly Toolbox Talk safety meetings. Inventory tracking and management. Investigate and resolve customer reimbursement claims. Experienced in filing auto accident and injury insurance claims. • Decreased overtime by 60% by re-training field personnel on best practices and using strategic resource planning. • Increased field efficiency by more than 20% from 2012-2014. • Increased fuel efficiency by 2 MPG by introducing a maximum speed limit and training employees on safe driving skills. • Managed customer inventory valued at $3M with 0% shrinkage. • Have driven more than 150k miles in company vehicle without an incident. Show less
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Education
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Midlothian High School
High School Diploma -
2021 -
Dallas College
Associate of Arts - AA, Business Administration and Management, General
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