Joshua Rhodes
Senior Software Implementation Engineer at FM:Systems- Claim this Profile
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Bio
Ashley Bowles
Josh Rhodes and I worked together for the last 2.5 years. He is an excellent resource when working with Interfaces and searching for creative solutions to customer challenges, especially during Implementations. He is very analytical with the ability to take a complex issue and break it down into workable pieces. He is also excellent at training. I highly recommend him.
Michael Sebastian, PMP
Josh is a critical part of the Project and Implementation teams, working closely with the customer to understand their business needs or issues. Then using his analytical skills to identify a solution, providing the customer with additional training using existing product functionality or developing detailed requirements documentation to enhance the functionality to meet the stated need. His ability to take conceptual ideas and transfer them into a refined solution is a valuable asset for any team.
Ashley Bowles
Josh Rhodes and I worked together for the last 2.5 years. He is an excellent resource when working with Interfaces and searching for creative solutions to customer challenges, especially during Implementations. He is very analytical with the ability to take a complex issue and break it down into workable pieces. He is also excellent at training. I highly recommend him.
Michael Sebastian, PMP
Josh is a critical part of the Project and Implementation teams, working closely with the customer to understand their business needs or issues. Then using his analytical skills to identify a solution, providing the customer with additional training using existing product functionality or developing detailed requirements documentation to enhance the functionality to meet the stated need. His ability to take conceptual ideas and transfer them into a refined solution is a valuable asset for any team.
Ashley Bowles
Josh Rhodes and I worked together for the last 2.5 years. He is an excellent resource when working with Interfaces and searching for creative solutions to customer challenges, especially during Implementations. He is very analytical with the ability to take a complex issue and break it down into workable pieces. He is also excellent at training. I highly recommend him.
Michael Sebastian, PMP
Josh is a critical part of the Project and Implementation teams, working closely with the customer to understand their business needs or issues. Then using his analytical skills to identify a solution, providing the customer with additional training using existing product functionality or developing detailed requirements documentation to enhance the functionality to meet the stated need. His ability to take conceptual ideas and transfer them into a refined solution is a valuable asset for any team.
Ashley Bowles
Josh Rhodes and I worked together for the last 2.5 years. He is an excellent resource when working with Interfaces and searching for creative solutions to customer challenges, especially during Implementations. He is very analytical with the ability to take a complex issue and break it down into workable pieces. He is also excellent at training. I highly recommend him.
Michael Sebastian, PMP
Josh is a critical part of the Project and Implementation teams, working closely with the customer to understand their business needs or issues. Then using his analytical skills to identify a solution, providing the customer with additional training using existing product functionality or developing detailed requirements documentation to enhance the functionality to meet the stated need. His ability to take conceptual ideas and transfer them into a refined solution is a valuable asset for any team.
Credentials
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Succeeding in Web Development: Full Stack and Front End
LinkedInAug, 2022- Nov, 2024 -
Programming Foundations: Databases
LinkedInJun, 2021- Nov, 2024 -
Programming Foundations: Fundamentals
LinkedInMay, 2021- Nov, 2024
Experience
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FM:Systems
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United States
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Software Development
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100 - 200 Employee
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Senior Software Implementation Engineer
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Aug 2022 - Present
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Implementation Specialist
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May 2018 - Aug 2022
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Technology Team Lead
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Dec 2016 - Apr 2018
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Technical Support Specialist
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Oct 2013 - Nov 2016
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SAXOTECH A/S
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United States
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Software Development
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1 - 100 Employee
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Senior Support Specialist
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Aug 2005 - Sep 2013
DSI was acquired by SAXOTECH in 2010 Project Management Project Lead on implementation and special projects. Created and followed project plans implementing the SAXOTECH product for customers. Entered Software change requests for enhancements and to resolve software issues. Created and wrote software design specification documentation based on customer requirements. Implementation Installed and Configured SAXOTECH software according to customer… Show more DSI was acquired by SAXOTECH in 2010 Project Management Project Lead on implementation and special projects. Created and followed project plans implementing the SAXOTECH product for customers. Entered Software change requests for enhancements and to resolve software issues. Created and wrote software design specification documentation based on customer requirements. Implementation Installed and Configured SAXOTECH software according to customer requirements. Provided live support to users on go-live dates. Training Developed and lead training classes and one-on-one training for various personnel on the use of SAXOTECH products. Updated and Maintained Help documentation. Created detailed “How To” and Knowledge Base documentation for customers and SAXOTECH Staff. Created presentations and best practices documentation for customers. Customer Service Provided support on SAXOTCH software and Oracle 9, 10, and 11 Databases to customers using email, phone, and CRM program, Parature. Logged and tracked the progress of customer issues in a CRM program, Parature. Acted as an assistant administrator for the CRM program, Parature. Moderated and replied to online Forum posts. Quality Assurance Created and followed test plans for new software releases. Tested bug fixes and enhancements. Show less DSI was acquired by SAXOTECH in 2010 Project Management Project Lead on implementation and special projects. Created and followed project plans implementing the SAXOTECH product for customers. Entered Software change requests for enhancements and to resolve software issues. Created and wrote software design specification documentation based on customer requirements. Implementation Installed and Configured SAXOTECH software according to customer… Show more DSI was acquired by SAXOTECH in 2010 Project Management Project Lead on implementation and special projects. Created and followed project plans implementing the SAXOTECH product for customers. Entered Software change requests for enhancements and to resolve software issues. Created and wrote software design specification documentation based on customer requirements. Implementation Installed and Configured SAXOTECH software according to customer requirements. Provided live support to users on go-live dates. Training Developed and lead training classes and one-on-one training for various personnel on the use of SAXOTECH products. Updated and Maintained Help documentation. Created detailed “How To” and Knowledge Base documentation for customers and SAXOTECH Staff. Created presentations and best practices documentation for customers. Customer Service Provided support on SAXOTCH software and Oracle 9, 10, and 11 Databases to customers using email, phone, and CRM program, Parature. Logged and tracked the progress of customer issues in a CRM program, Parature. Acted as an assistant administrator for the CRM program, Parature. Moderated and replied to online Forum posts. Quality Assurance Created and followed test plans for new software releases. Tested bug fixes and enhancements. Show less
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MICROS Systems Inc
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United States
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Software Development
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700 & Above Employee
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Implementation Specialist / Product Specialist
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Nov 1997 - Jul 2005
Project Management Developed the implementation plan for the installation of hardware and software of for a 400-store restaurant chain and managed multiple implementation teams. Created and followed project plans implementing the MICROS Point-of-sale product.. Entered Software change requests for enhancements and to resolve software issues. Met with customers to determine requirements and needs to determine how the implementation project would proceed and identify any software… Show more Project Management Developed the implementation plan for the installation of hardware and software of for a 400-store restaurant chain and managed multiple implementation teams. Created and followed project plans implementing the MICROS Point-of-sale product.. Entered Software change requests for enhancements and to resolve software issues. Met with customers to determine requirements and needs to determine how the implementation project would proceed and identify any software gaps. Implementation Configured, installed, programmed, and maintained a database for MICROS customers’ Point-of-Sale systems Managed and performed Point-of-Sale system installations Demonstrated a thorough knowledge of MICROS Point-of-Sale software, associated software, operating systems (Win95, NT4.0, Win2K), and both PC and proprietary hardware. Created and modified reports using Crystal Reports. Training Developed and lead training classes and one on one training for various personnel on the use of MICROS products Customer Service Trouble shot hardware and software issues relating to Point-of-Sale systems. Logged and tracked the progress of customer issues in a CRM program, Clarify. Quality Assurance Worked on committees developing specifications for new software. Proposed a solution to track a serious software issue related to Credit Card transactions which led to the issue being found and resolved. Created and followed test plans for new software releases. Worked as a liaison between high-level support and R&D. Show less Project Management Developed the implementation plan for the installation of hardware and software of for a 400-store restaurant chain and managed multiple implementation teams. Created and followed project plans implementing the MICROS Point-of-sale product.. Entered Software change requests for enhancements and to resolve software issues. Met with customers to determine requirements and needs to determine how the implementation project would proceed and identify any software… Show more Project Management Developed the implementation plan for the installation of hardware and software of for a 400-store restaurant chain and managed multiple implementation teams. Created and followed project plans implementing the MICROS Point-of-sale product.. Entered Software change requests for enhancements and to resolve software issues. Met with customers to determine requirements and needs to determine how the implementation project would proceed and identify any software gaps. Implementation Configured, installed, programmed, and maintained a database for MICROS customers’ Point-of-Sale systems Managed and performed Point-of-Sale system installations Demonstrated a thorough knowledge of MICROS Point-of-Sale software, associated software, operating systems (Win95, NT4.0, Win2K), and both PC and proprietary hardware. Created and modified reports using Crystal Reports. Training Developed and lead training classes and one on one training for various personnel on the use of MICROS products Customer Service Trouble shot hardware and software issues relating to Point-of-Sale systems. Logged and tracked the progress of customer issues in a CRM program, Clarify. Quality Assurance Worked on committees developing specifications for new software. Proposed a solution to track a serious software issue related to Credit Card transactions which led to the issue being found and resolved. Created and followed test plans for new software releases. Worked as a liaison between high-level support and R&D. Show less
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Education
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2012 - 2018
Wake Technical Community College
Associate of Arts (AA), Computer Programming
Community
