Customer Manager

• Sep 2022 - Present

• 2019 - Sep 2022

Experienced banker for 10 years, especially in retail banking operations.- Ensuring and oversight to meet day to day operational and procedural bank standards existing policies- Assures timely solution and delivers customer satisfaction in client's inquiry or complain- Able to collaborate well from different departments with different specialties to give the best customer satisfaction that as a client expected from us- Contributing to coaching and mentoring Customer Service Representatives especially those who need clarification on a certain policy. Moreover, feeding the right information and guiding that will suggest assuming higher position Show less

• 2017 - 2019

- Performs as a reliever and assumes position assigned from day to day operations under the area of concern assignment

• 2014 - 2017

- As an initial entry of the bank's client, providing compliance and certifying that Gov't ID's and other supporting documents are correct and collated for the building of customer due diligence- Creating seamless customer experience by offering various bank products aside from the deposit accounts

• 2011 - 2014

- Processing of day to day over-the-counter transactions- Offering banks products