Experience

Emmaus Road Counseling Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Associate Marriage and Family Therapist

  • May 2022 - Present

  Provides counseling to community clients, individuals associated with local church partnerships, and K-8 students of Calvary Christian School.

• Marriage and Family Therapist Trainee

  • Jan 2022 - May 2022



City of Chino

• United States
• Government Administration
• 1 - 100 Employee

• Marriage and Family Therapist Trainee

  • Jan 2021 - Dec 2021

  Provided low-cost counseling to Chino residents and surrounding cities. Also served elementary and at-risk high school students of the Chino Valley Unified School District. Provided low-cost counseling to Chino residents and surrounding cities. Also served elementary and at-risk high school students of the Chino Valley Unified School District.



Hyundai GLOVIS

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sr. Operations Analyst

  • Dec 2019 - Oct 2020

  • Provided ad hoc analyses and data system solutions in support of port processor issues• Lead presentations of KPI figures to management and vendors; produced daily/weekly/monthly/quarterly reports with advanced-level Excel experience; created new reports tailored to different needs• Was the main point of contact for several client projects and requests; managed multiple projects simultaneously; communicated with management, vendors, and other departments to ensure all needs were fulfilled in an expeditious manner• Cut time for several routine reports by more than half; implemented various Excel techniques to quickly summarize large datasets from multiple information systems, including SAP • Created a billing process for an annual recurring project in which there was no proper billing process in place beforehand. This new process determined our receivables to be 180% of what the customer planned ($210K vs $75K) earning GLOVIS $135K more revenue than expected in a single year. As a result of creating the billing process, held trainings to teach how to utilize the billing tool that was created.• Verified accuracy of data between information systems and across other departments• Lead daily conference calls with processors to assess production plans, providing support to meet wholesale objectives, manage storage capacities, and expedite aging inventory as necessary• Analyzed labor time studies for impact to production plans and costs• Audited processed vehicles to ensure quality standards are met• Was in charge of overseeing several segments of a premium vehicle marketing project: port processing, transportation, billing

• Sr. Business Planning Analyst

  • Mar 2019 - Nov 2019

  • Analyzed the 5-year profitability of opening a new port to process and ship imported vehicles; performed scenario analysis with various forecasted costs and revenue of services, third-party processing companies, and modes of shipping• Analyzed the profitability of using an alternative carrier for overseas shipment, resulting in a 6.4% gross profit increase• Supported the annual Business Plan process by providing key data points and analysis• Reviewed leasing contracts to verify invoiced costs to one of GLOVIS’ major facilities, determining historical and current profitability, forecasted costs, and potential issues• Collaborated with IT & Billing departments to investigate root causes of billing issues• Used data from labor optimization studies to demonstrate cost savings

• Operations Analyst

  • Jul 2017 - Mar 2019



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Sales Associate

  • Sep 2015 - Jul 2017

  • Has received certified recognition for 1st place achievements amongst branch and district level (80+ employees); consistently generated higher sales through critically understanding customers’ needs and developing creative sales techniques• Performed onboarding and troubleshooting for a variety of services, digital products, and mobile applications; guided customers through finance options and steps to terminate with previous wireless carrier• Managed customer accounts to administer solutions; collaborated with IT to resolve billing issues• Was in charge of sending store’s daily performance reports to district• Made and received phone calls for customer follow-ups, outbound calling campaigns, tech solutions, and inquiries



Pascual Productions

• United States
• Artists and Writers
• 1 - 100 Employee

• Sales and Operations Development Freelancer

  • Mar 2016 - Sep 2016

  • Developed new team sales techniques, restructured shop displays and workflow efficiency, increasing revenue by 58%• Contributed to the improvement of several processes: sales tracking and inventory management, employee compensation structure and incentive programs, employee rank structure, accurate labor recordkeeping, new hire onboarding, travel logistics • Developed new team sales techniques, restructured shop displays and workflow efficiency, increasing revenue by 58%• Contributed to the improvement of several processes: sales tracking and inventory management, employee compensation structure and incentive programs, employee rank structure, accurate labor recordkeeping, new hire onboarding, travel logistics



Pi Sigma Epsilon // Gamma Alpha Chapter

• General Member Retention Director

  • Dec 2014 - May 2015

  • Developed and initiated 4 programs to boost active member attendance by 30%• Assisted in executing other chapter functions: interview and professional development workshops, public relations, new member recruitment, fundraising, event planning • Developed and initiated 4 programs to boost active member attendance by 30%• Assisted in executing other chapter functions: interview and professional development workshops, public relations, new member recruitment, fundraising, event planning



The Resort at Pelican Hill

• United States
• Hospitality
• 200 - 300 Employee

• Child Care Worker

  • Mar 2014 - Sep 2014

  • Coordinated activities and meals for children in accordance to resort’s safety regulations• Prepared daily activity and billing reports to department supervisor and faculty• Responded to telephone and walk-in inquiries • Coordinated activities and meals for children in accordance to resort’s safety regulations• Prepared daily activity and billing reports to department supervisor and faculty• Responded to telephone and walk-in inquiries



Studio 168 Banquet Hall & Dance Studio

• Administrative Assistant

  • Mar 2010 - Dec 2013

  • Booked events and coordinated day-to-day logistics alongside studio owner and clientele• Maintained and replenished studio inventory• Made and received phone calls for customer inquiries, scheduling, and to fulfill other duties of the business • Booked events and coordinated day-to-day logistics alongside studio owner and clientele• Maintained and replenished studio inventory• Made and received phone calls for customer inquiries, scheduling, and to fulfill other duties of the business



Cornerstone International Christian Church

• United States
• Religious Institutions

• Youth Leader

  • Jun 2009 - Dec 2013

  • Has lead and assisted different ministries and committees for community events: publicity, assembly, programming, fundraising, supervision• Taught children from age groups K-12 during summer school and winter retreats • Has lead and assisted different ministries and committees for community events: publicity, assembly, programming, fundraising, supervision• Taught children from age groups K-12 during summer school and winter retreats



Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • Nov 2012 - May 2013

  • Provided enthusiastic, swift service to ensure customer satisfaction in all areas of the restaurant • Maintained inventory and general upkeep of appliances and dining room • Provided enthusiastic, swift service to ensure customer satisfaction in all areas of the restaurant • Maintained inventory and general upkeep of appliances and dining room