Experience

City Wide Facility Solutions - Las Vegas
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Senior Sales Executive

  • Oct 2022 - Present


City Wide Facility Solutions

• United States
• Facilities Services
• 700 & Above Employee

• Director Of Operations

  • Feb 2021 - Sep 2022

  ▪ Build, manage, and develop a team of four account managers and four assistant account managers ▪ Manage building maintenance at over 600 sites spanning 2 million square feet of real estate ▪ Successfully deliver $5M in additional revenue while retaining a $12M annual contract base, with a retention rate over 98% through effective client management and complaint resolution ▪ Hire and manage over 2,000 independent contractors in support of clients' building maintenance needs ▪ Manage over 100 projects per month, navigating through competing priorities while managing contractor and client expectations ▪ Organize client and team schedules using Microsoft Outlook, moderate Microsoft Teams and Zoom virtual meetings, and utilize collaborative capabilities on Microsoft OneDrive and SharePoint ▪ Coordinate meetings with clients and vendors representing the company Show less



Red Rock Casino Resort & Spa

• United States
• Hospitality
• 200 - 300 Employee

• Group Coordinator

  • 2016 - May 2020

  ▪ Coordinated Vendors, Group Contacts, and Meeting Planners for multi-million-dollar conventions and events ▪ Produced weekly reports forecasting occupancy and revenue accounting for 80% of resort occupancy ▪ Independently interpreted and presented findings to key organizational stakeholders ▪ Sought, negotiated, and closed contracts, generating $25M yearly in occupancy revenue, ensuring legal obligations were compliant and 100% of deadlines were met ▪ Managed calendars and led meetings in preparation for conferences, conventions, and events ▪ Developed and implemented employee training protocols for multiple properties ▪ Created & maintained manuals for employee training and prepared presentations for staff onboarding Show less



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Retail Partner

  • Jun 2014 - Jul 2016

  ▪ Activated brand loyal customers through consistent verbal and written outreach ▪ Effectively presented product benefits and features to meet sales goals ▪ Contributed 30% of annual revenue by leveraging personal clientele book ● Managed large monetary transactions and inventory ▪ Activated brand loyal customers through consistent verbal and written outreach ▪ Effectively presented product benefits and features to meet sales goals ▪ Contributed 30% of annual revenue by leveraging personal clientele book ● Managed large monetary transactions and inventory



Mandalay Bay Resort & Casino

• Hospitality
• 700 & Above Employee

• Marketing Specialist

  • 2013 - 2015

  ▪ Analyzed and evaluated reports to distribute comps▪ Supervised diverse interdepartmental teams, emphasizing collaboration and accountability▪ Organized travel itinerary for guests including transportation, meetings, and other amenities

• Guest Services Agent / Coordinator

  • 2010 - 2013

  ▪ Managed front desk registration and provided consultation services to over 800 guests per day▪ Demonstrated a knowledge of resources to anticipate and meet guest needs▪ Explained procedures & interpreted policies; answered questions and determined appropriate courses