Contact Center Manager

• Mar 2023 - Present

Call Center Representative

• Nov 2017 - Mar 2023

Team Associate

• Jul 2014 - Nov 2017

- Providing customers a high standard of service - Stock management – stock take - Manage and organize the day to day function - Ability to rapidly acquire knowledge of new policies and procedures - The ability to delegate the correct task to the correct person - File maintenance, photocopying and facing documents - Balancing of tills and cash security procedures - Very well developed computing skills including Word, Excel and Outlook Express - Displaying merchandising - Money handling and receipting - Opening and closing procedures - Customer calls and bookings - Supervision of staff members - Motivating staff to achieve daily goals and high standard of customer service - Telephone duties including excellent phone manner - Excellent cleaning skills with eye for detail & improvement Show less

Team Leader

• Dec 2012 - Oct 2014

- Providing customers a high standard of service - Stock management – stock take - Manage and organize the day to day function - Delegating the correct task to the correct person - Balancing of tills and cash security procedures - Displaying merchandising - Money handling and receipting - Opening and closing procedures - Supervision of staff members - Motivating staff to achieve daily goals and high standard of customer service - Excellent cleaning skills with eye for detail & improvement Show less

Service Team Member

• Aug 2011 - Aug 2012

- Providing customers a high standard of service - Stock management – stock take - Manage and organize the day to day function - Ability to rapidly acquire knowledge of new policies and procedures - The ability to delegate the correct task to the correct person - File maintenance, photocopying and facing documents - Balancing of tills and cash security procedures - Very well developed computing skills including Word, Excel and Outlook Express - Displaying merchandising - Money handling and receipting - Opening and closing procedures - Customer calls and bookings - Supervision of staff members - Motivating staff to achieve daily goals and high standard of customer service - Telephone duties including excellent phone manner - Excellent cleaning skills with eye for detail & improvement Show less