Experience

Plugable Technologies

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Senior Engineer

  • Sep 2013 - Present

  As a Product Owner at Plugable Technologies, I've developed a unique skillset that enables me to oversee the product life cycle from research and development to market launch. My expertise lies in USB-C and Intel Thunderbolt™ technologies, power and charging, and much more. On a daily basis, my responsibilities are varied and include conducting new product market research, managing manufacturer and supplier engagement, leading product design and development, performing stress and function testing, handling electrical engineering tasks, and managing content and marketing for my products. Additionally, I provide Tier 3/Enterprise level customer support and have experience with laser cutting, CNC milling, and 3D printing for prototyping. Furthermore, I am currently expanding my skills with Arduino, Raspberry Pi, and other IoT devices. Throughout my tenure at Plugable, I've worked on several major projects, including the highly successful UD-ULTCDL and UD-ULTC4K USB-C Triple Display Docking Stations and the company's expanding line of Intel Thunderbolt™ products. One of my notable achievements was the design of the custom circuitry used in the UD-PRO8 USB docking station, which was awarded a patent (US20150138704). Moreover, I spearheaded a successful Kickstarter campaign for the UD-PRO8 docking station prior to its official release on Amazon. In 2016, I led the development of Plugable's mechanical keyboards, which resulted in the introduction of the Plugable Performance gaming line. Subsequently, I was heavily involved in other gaming-related products such as our gaming mouse and mousepad, HDMI capture card, and gaming headset. I have also represented Plugable at several USB-IF and Intel Thunderbolt conferences, meeting industry leaders and staying up-to-date with the latest trends in technology. With my broad experience and deep understanding of the industry, I am well-equipped to take on new challenges and continue driving Plugable's success. Show less



Hard Drives Northwest

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• PC Technician

  • May 2011 - Aug 2013

  As a PC Technician at Hard Drives Northwest, my primary responsibility was to provide top-notch software and hardware support for Microsoft Windows based computers. I worked with a wide range of clients, including retail customers and high-profile corporations such as Microsoft, Intel, AMD, ArenaNet, and DigiPen. During my time at Hard Drives Northwest, I was part of the Intel Retail Edge Program, which allowed me to stay up to date with the latest technology and advancements in the field. My expertise in data recovery and extensive knowledge of servers, workstations, networking, laptop repair, LCD monitor repair, and fine soldering skills allowed me to excel in my role and provide efficient solutions to clients. Show less



Wave Broadband

• United States
• Telecommunications
• 300 - 400 Employee

• Technical Support Representative Tier 1 + Business Tier 1

  • Aug 2010 - May 2011

  As a Technical Support Representative at Wave Broadband (also known as Astound Broadband), I played a vital role in ensuring customer satisfaction through prompt and effective resolution of issues related to Cable TV, Broadband Internet, and VOIP/POTS telephone services. I underwent a rigorous 1-month training program to develop my technical skills and become proficient in call center telephone training. With a strong focus on delivering exceptional customer service, I assisted customers across all three tiers of service and provided them with guidance and troubleshooting solutions to resolve any technical issues they were experiencing. Through my experience in this role, I developed strong communication skills and the ability to handle a high volume of calls in a fast-paced environment. I consistently demonstrated my technical expertise and my dedication to providing top-notch customer service to all customers, making sure they left each interaction with a positive impression of the company. Show less



Hard Drives Northwest

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Dept. Manager & Lead PC Tech / Weekend Store Manager & Retail Sales Associate

  • Oct 2006 - Aug 2010

  During my tenure at Hard Drives Northwest (Computer Stop Seattle), I was responsible for managing the technical service department as the primary technician. My focus was on providing software and hardware support and repair services for Microsoft Windows-based computers. In addition, I gained experience in on-site support and consultation, where I had the opportunity to interact with customers directly and understand their technical issues and concerns. Working in a high-paced, high-stress retail sales environment helped me develop skills in selling and supporting high-end computer components and custom computer systems, with a primary focus on Microsoft Windows-based workstations and servers. I worked with clients to identify their unique needs and offered them customized solutions to meet their requirements. My expertise in providing technical support and building relationships with customers allowed me to become an integral part of the company's growth and success. Through my efforts, I was able to establish a reputation for the company as a reliable and efficient service provider, resulting in an increase in customer satisfaction and loyalty. Show less



Shoreline Community College

• United States
• Higher Education
• 400 - 500 Employee

• Webmaster, Photographer, & Writer

  • Sep 2006 - Jun 2007

  While attending Shoreline Community College, I worked as a part-time webmaster, photographer, and writer for the student newspaper, the Ebbtide. I was responsible for maintaining the website, creating visually appealing graphics and layouts for the print edition using Adobe Creative Suite, particularly Photoshop, InDesign, and Dreamweaver. My proficiency in journalism and photojournalism allowed me to write articles and capture images that effectively communicated stories to readers. My technical expertise extended to Nikon digital camera equipment, and I was able to leverage this knowledge to capture high-quality images that met the newspaper's standards. Show less