Josh Thomas
Technology SWAT Consultant at Businessolver- Claim this Profile
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Topline Score
Bio
Ben Friedman
Whenever he came to me with a question, I got nervous because he always had tough questions. Never a dumb question. He always did his homework before he bugged me. Never ever wasted my time with something novice. That deserves respect.
Ben Friedman
Whenever he came to me with a question, I got nervous because he always had tough questions. Never a dumb question. He always did his homework before he bugged me. Never ever wasted my time with something novice. That deserves respect.
Ben Friedman
Whenever he came to me with a question, I got nervous because he always had tough questions. Never a dumb question. He always did his homework before he bugged me. Never ever wasted my time with something novice. That deserves respect.
Ben Friedman
Whenever he came to me with a question, I got nervous because he always had tough questions. Never a dumb question. He always did his homework before he bugged me. Never ever wasted my time with something novice. That deserves respect.
Credentials
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Group Benefits Associate
The Wharton SchoolNov, 2016- Sep, 2024
Experience
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Businessolver
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technology SWAT Consultant
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Jan 2020 - Present
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Senior Technical Lead
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Jun 2014 - Jan 2020
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Agile Product Owner
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Feb 2013 - Jun 2014
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Senior Technical Advisor
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Nov 2013 - Feb 2014
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Architect
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Feb 2013 - Nov 2013
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Systems Analyst
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Feb 2011 - Feb 2013
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Applications Analyst 2007
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Apr 2007 - Nov 2010
· Maintained Sybase clients' databases by unloading and reloading databases through command line, removing and adding database tables to reload data. · Identified and repaired corrupt Sybase databases including rebuilding the databases from scratch with original transaction log. · Researched, mapped and converted clients' previous databases into format for import into in-house system database. · Prepared various SQL statements for technical support including SELECT and JOIN statements to extract data from multiple tables. · Analyzed prospective HL7 interfaces on EDI server and reported to third-party vendors corrections and modifications. · Acted as liaison between development and technical support, identifying application bugs using Visual Studio .NET and reporting code location to proper developer.
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Allscripts
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United States
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Software Development
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700 & Above Employee
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Technical Support Assistant Manager
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Apr 2005 - Apr 2007
2005 2007 · Managed 20 technicians in call center environment, ensuring all calls from 5000 clients were handled properly and with superior customer service skills. · Generated revenue and improved customer satisfaction by developing 2 day training program to coach resellers on technical support. · Prepared weekly reports on technicians' call statistics including average wait time, daily number of calls per technician, and average time per call. · Administered ACD phone system for the entire company, updating physical and logical phone extensions for new and existing employees. · Interviewed and made hiring decisions for prospective technicians.
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MediNotes Corporation
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Software Development
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1 - 100 Employee
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Technical Support, Level II
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Jul 2003 - Apr 2005
Acted as team lead to 5 technicians including training new employees and assisting with escalated customer service issues. Selected to work directly with resellers in providing priority support. Acted as team lead to 5 technicians including training new employees and assisting with escalated customer service issues. Selected to work directly with resellers in providing priority support.
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Education
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2009 - 2011
Simpson College
Bachelor's Degree, Computer Information Systems -
2001 - 2002
Kirkwood Community College
Diploma, PC Technician -
Kirkwood Community College
Associate's Degree, Liberal Arts
Community
