Experience

ITEC UK - A Xerox Business Solutions Company

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Director

  • Jan 2022 - Present

  As Account Director at ITEC I am responsible for growing and developing ITEC's existing clients in the South West, acting as the interface between the client and various ITEC technical resources.Working closely with the ITEC Account Management and Technical teams, we provide a highly effective level of service by designing stategies with the client to improve their business outcomes through technology solutions.

• Account Development Manager

  • Mar 2015 - Dec 2021

  As an Account Manager covering the Devon area, I provided a personalised customer service and worked to fulfil our customers’ objectives on a daily basis. I provided advice and assistance to help our customers achieve their business goals, whilst also matching their requirements to the right solutions. Another key responsibility of being an ITEC Account Manager involves building strong relationships and supporting customers through regular account reviews - as well as responding to queries. I also actively worked to meet and exceed customer targets in regards to reducing costs and increasing productivity. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Sep 2014 - Feb 2015

  As a Graduate Management Trainee at Enterprise Rent-A-Car, I was responsible for providing great customer service across the diverse fields of car rental, including: • Retail rental • Insurance claims • Dealership & Bodyshop rental • Corporate fleet rental As well as customer service and general management, business management formed a key part of the training, consisting of an understanding of: • Cost control • Growth – through new business and expanding existing accounts • Account management – both corporate and bodyshop Show less



Majestic Wine

• United Kingdom
• Beverage Manufacturing
• 700 & Above Employee

• Graduate Management Trainee

  • May 2012 - Feb 2013

  The Graduate Management program at Majestic Wine provided me with a broad overview of the skills required for general management and sales. As a Trainee Manager I was responsible for the day-to-day running of the store, and maximising sales opportunities. As well as continuously developing knowledge of the product to better assist the customer, management of key corporate accounts was vital to ensure they received superior customer service and the best advice regarding their business needs. Show less