Joshua Gallagher

Information Technology Help Desk at CMIT Solutions, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Eden Prairie, Minnesota, United States, US

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Bio

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Credentials

  • CompTIA A+ ce Certification
    CompTIA
    Nov, 2022
    - Nov, 2024

Experience

  • CMIT Solutions, LLC
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Information Technology Help Desk
      • Dec 2022 - Present

      Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved

  • Field Nation
    • United States
    • Software Development
    • 700 & Above Employee
    • Information Technology Field Technician
      • Feb 2022 - Dec 2022

      • Repair and upgrade laptops and desktop computers • Reimage and upgrade Windows and MacOS operating systems • Install and update applications/software • Run custom batch files and Powershell scripts • Setup and configure user profiles including restoring user data and settings • Troubleshoot reported network connectivity, server/client, and VPN problems • Resolve and support MS Office, Outlook, 365, and Teams • Document and update tickets in ServiceNow • Repair and upgrade laptops and desktop computers • Reimage and upgrade Windows and MacOS operating systems • Install and update applications/software • Run custom batch files and Powershell scripts • Setup and configure user profiles including restoring user data and settings • Troubleshoot reported network connectivity, server/client, and VPN problems • Resolve and support MS Office, Outlook, 365, and Teams • Document and update tickets in ServiceNow

  • WorkMarket by ADP
    • United States
    • Software Development
    • 300 - 400 Employee
    • Information Technology Field Technician
      • Feb 2021 - Feb 2022

      • Remotely desktop control and assist users with issues and concerns • Install software and updates using Software Center, or deploy using SCCM • Create, manage, and disable users and security groups in Active Directory • Perform inventory and asset management on hardware devices and equipment • Escalate and assign tickets to upper-level tiers, groups, and subject matter experts • Power-cycle modems, switches, firewalls, VMWare/Hyper-V virtual and physical servers • Remotely desktop control and assist users with issues and concerns • Install software and updates using Software Center, or deploy using SCCM • Create, manage, and disable users and security groups in Active Directory • Perform inventory and asset management on hardware devices and equipment • Escalate and assign tickets to upper-level tiers, groups, and subject matter experts • Power-cycle modems, switches, firewalls, VMWare/Hyper-V virtual and physical servers

  • Roife Law Group
    • United States
    • Law Practice
    • 1 - 100 Employee
    • Information Technology
      • Jun 2018 - Feb 2021

      • Assist clients, vendors, and internal users with copying, scanning, and file format conversions • Examine quality and clarity of incoming PDF scan files • Rename and transfer files from local drives to secure network mapped drives • Converted Word documents to PDF formats • Encrypted and password protected all file types for uploads, downloads, and transfer • Scanned paper documentation for use and storage on applications and online resources • Assist clients, vendors, and internal users with copying, scanning, and file format conversions • Examine quality and clarity of incoming PDF scan files • Rename and transfer files from local drives to secure network mapped drives • Converted Word documents to PDF formats • Encrypted and password protected all file types for uploads, downloads, and transfer • Scanned paper documentation for use and storage on applications and online resources

Education

  • St. Cloud State University
    Master's degree, Computer Science
    2019 - 2024
  • St. Michael-Albertville Senior High School
    High School Diploma, General Studies
    2015 - 2019

Community

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