Experience

KDG

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Software Developer

  • Oct 2021 - Present



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Technician

  • Oct 2016 - Jan 2022

  ○Diagnose and repair failing components and physical damage on computers and smartphones ○ Provide the initial contact and determine the customer’s needs and best solutions for their issues ○ Convey the benefits of Geek Squad technical support plan (insurance) and generate sales ○ Assist other departments to explain services and technologies to customers and drive sales ○ Perform other diagnostics, maintenance, repairs and general troubleshooting of software and hardware ○Diagnose and repair failing components and physical damage on computers and smartphones ○ Provide the initial contact and determine the customer’s needs and best solutions for their issues ○ Convey the benefits of Geek Squad technical support plan (insurance) and generate sales ○ Assist other departments to explain services and technologies to customers and drive sales ○ Perform other diagnostics, maintenance, repairs and general troubleshooting of software and hardware



GLENWOOD ENGINEERING LLC

• Allentown, Pennsylvania, United States

• Junior CAD Drafter

  • Sep 2017 - May 2018