Joshua Wirth

Solution Support Manager at Innovative-e, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Fargo-Moorhead, US
Languages
  • English -

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Credentials

  • Exam 778: Analyzing and Visualizing Data with Power BI
    Microsoft
    Aug, 2020
    - Oct, 2024
  • Exam 339: Managing Microsoft SharePoint Server 2016
    Microsoft
    Oct, 2017
    - Oct, 2024
  • MS: Managing Project and Portfolios with Project Server 2013
    Microsoft
    Jul, 2015
    - Oct, 2024
  • MS: Managing Projects with Microsoft Project 2013
    Microsoft
    Jul, 2015
    - Oct, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Apr, 2012
    - Oct, 2024
  • MCTS: Project Server 2010, Configuration
    Microsoft
    Jan, 2012
    - Oct, 2024
  • MCTS: Microsoft Office Project 2007, Managing Projects
    Microsoft
    Feb, 2010
    - Oct, 2024
  • Microsoft 365 Certified: Teamwork Administrator Associate
    Microsoft
    Sep, 2019
    - Oct, 2024
  • edX Verified Certificate for Managing Projects & Portfolios with Microsoft PPM
    edX

Experience

  • Innovative-e, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Solution Support Manager
      • Oct 2021 - Present

    • PPM Solution Specialist
      • Sep 2016 - Oct 2021

      • Design, implement, and deploy PPM based solutions for customers utilizing Microsoft PPM, PS+, BI and related technologies • Work with sales to conduct technical demos and engagement sizing/scoping • Work with development team to deliver PPM based products/solutions • 1st and 2nd tier PPM and report support • User and Customer coaching and training • Design, support, and implement customer roadmaps

  • AvePoint
    • United States
    • Software Development
    • 700 & Above Employee
    • Strategic Consultant
      • Jul 2015 - Sep 2016

  • Microsoft
    • United States
    • Software Development
    • 700 & Above Employee
    • Premier Field Engineer
      • Apr 2011 - Jul 2015

      Troubleshooting, teaching, and assisting customers with their Project Server EPM deployments.Delivered chalk talks and workshops to customers on all items pertaining to EPM from end user to architecture to administration.Assisted with deployments of SharePoint and Project ServerTraveled weekly onsite to customers to deliver training and troubleshooting.Developed onsite offerings and trainings for customersProvided peer to peer mentoring and training internally Troubleshooting, teaching, and assisting customers with their Project Server EPM deployments.Delivered chalk talks and workshops to customers on all items pertaining to EPM from end user to architecture to administration.Assisted with deployments of SharePoint and Project ServerTraveled weekly onsite to customers to deliver training and troubleshooting.Developed onsite offerings and trainings for customersProvided peer to peer mentoring and training internally

  • VMC
    • United States
    • Information Technology & Services
    • 500 - 600 Employee
    • Microsoft Project Technical Lead
      • Mar 2007 - Apr 2011

      • Identified cases for possible escalation and managing interaction with the escalation team• Provided process changes and efficiency improvements to the team manager for review and implementation• Monitored incoming cases and oversaw distribution across the team taking into account case load and maintaining working knowledge of each issue.• Regularly reviewed cases and assisted front line engineers in complex scenarios and difficult customer service interactions.• Developed and delivered new hire and advanced continued training to new and current engineers.• Achieved regular recognition in quarterly awards for meeting and exceeding satisfaction metrics.• Managed newly trending issues that were not documented and provided support for a variety of customer levels• Maintained detailed and regular notation and in-depth documentation in assigned and reviewed cases

Education

  • Aakers Business College
    -
  • North Dakota State University
    -

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