Senior Consultant | Systems Administrator

• Jul 2021 - Present

Tech Support Specialist

• Oct 2020 - Jul 2021

Act as a senior resource, providing knowledge and insight in various situations for hardware, software, and networking issues. Work in on-prem and Azure AD environments, Ubiquiti, Fortigate, Barracuda, O365 exchange, Trend Micro, Mitel and L365 VoIP, and a massive array of client specific software. Support clients across several sectors (health, housing, faith, municipal, construction, etc.) at all levels up to executive with all manner of technical issues. Build PS and BAT scripts for various quick fixes for AD, networking, printer, and windows update issues. Drive development of SOPs for standardization of support across several projects. Use ConnectWise platform for ticketing, timekeeping, and support. Tracked time utilization to the minute throughout each day Show less

Technology Support Specialist

• Apr 2019 - Oct 2020

Assist staff with hardware/software trouble shooting on a number of supported devices, such as: desktops, laptops, tablets, and general peripheral devices. Provide Tier II support to help desk via ticket escalation. Manage user account creations, terminations, and security access through Active Directory. Create and manage inventory of machine images. Image laptop/desktop for deployment and manage machine software through PDQ Deploy. Monitor network applications and restart appropriate services/servers to restore functionality in case of network application failure. Show less

Tier 1 Help Desk

• Sep 2018 - Apr 2019

Provide dedicated technical support, including password resets, general browser maintenance and basic hardware/software troubleshooting on multiple platforms, including: Windows, Mac OS, IOS and Android. Fill out tickets through Remedy and Service Now ticketing software. Provide dedicated technical support, including password resets, general browser maintenance and basic hardware/software troubleshooting on multiple platforms, including: Windows, Mac OS, IOS and Android. Fill out tickets through Remedy and Service Now ticketing software.

Delivery Driver

• Feb 2015 - Sep 2018

Run a truck inspection at the beginning and end of day to ensure the semi is fully operational and the proper product is loaded, map out optimal driving path for deliveries, drive to designated area of operations and deliver beer to various accounts, collect payments for each delivery, file paperwork for inventory management, and attending weekly safety meeting to discuss hazards faced on the job and ways to avoid them Run a truck inspection at the beginning and end of day to ensure the semi is fully operational and the proper product is loaded, map out optimal driving path for deliveries, drive to designated area of operations and deliver beer to various accounts, collect payments for each delivery, file paperwork for inventory management, and attending weekly safety meeting to discuss hazards faced on the job and ways to avoid them