Experience

VectorVest, Inc

• United States
• Investment Management
• 1 - 100 Employee

• Director Of Client Services

  • Dec 2010 - Present

  Responsible for planning and implementing call center strategies and operations, improving systems and processes and managing staff, all while maintaining a high customer service quality. Position is to aim for maximum efficiency and cost-effective operation of the department, by ensuring that technology is utilized to a maximum and that staff are well-organized and productive.

• Consultant

  • Dec 2010 - Present

  Provide support to clients, recording and documenting activity through a computerized system for organizing and maintaining a high level of communication with senior consultants and technicians.



Hickory Tavern

• Mooresville NC

• Manager

  • Nov 2008 - Dec 2010

  Trained and Maintained Staffing levels Responsible for inventory and budgeting goals Booked all entertainment Closing duties including bank drops Trained and Maintained Staffing levels Responsible for inventory and budgeting goals Booked all entertainment Closing duties including bank drops



Lonestar Steakhouse

• Service Manager

  • Feb 2008 - Oct 2008

  Trained and Staffed Budgets and P&L's Closing duties and bank drops Trained and Staffed Budgets and P&L's Closing duties and bank drops



Fox and Hound

• Host and Service Manager

  • Nov 2006 - Oct 2008

  Increased profits over previous year’s sales 30% Increased store ranking from 86th to 13th in profit increase. Managed staff of 45 employees Managed waste and inventory control Established, staffed, and coordinated events Increased profits over previous year’s sales 30% Increased store ranking from 86th to 13th in profit increase. Managed staff of 45 employees Managed waste and inventory control Established, staffed, and coordinated events



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Non Commissioned Officer

  • Mar 1999 - Mar 2005

  Served in Iraq from February 2003 –2004 Directly in charge of over 1 million dollars of equipment Lead a squad of 10 soldiers Tested experimental equipment for use in civilian cities Accreditations and Certifications: Two month Extensive management training for Fox and Hound Extensive experience in meeting expectations and responsibilities in management Highly skilled in customer service, working with staff and multi-tasking Distinguished honor graduate for USArmy Received numerous awards including three Army Commendation medals for services in Iraq Show less