Experience

PCI

• France
• Software Development
• 1 - 100 Employee

• Calibration Technician

  • Mar 2021 - Present

  • Responsible for calibration of lab and industrial manufacturing equipment for large and small scale pharmaceutical production and development • Direct partnerships with manufacturers such as Pfizer, Biogen, and Merck • Active in field work with labs and scaled production facilities. • Study and understanding of flow, level, pressure, weight, pH, conductivity, CIP, Hart 4-20 transmitters/communicators, and temperature calibrations • Excellent ability to troubleshoot, mechanical aptitude, and strong problem-solving ability



Hendrick Automotive Group

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Lead Specialty Electonics and Accessories Tech, Hendrick Cary Automall

  • Sep 2010 - Feb 2021

  • Responsible for all OE and aftermarket accessories and their installation for all of the stores at the Hendrick Cary Automall, Cadillac, GMC, Buick, Dodge, Chevrolet, and Kia • Worked Side by side with the mall director and store sales managers to create my accessory program and drive growth • Worked closely with sales personnel and customers to deliver each unique installation • Excellent customer service skills and methods of communication • Responsible for scouting of new products and specific vehicle applications • Communicated directly with store parts departments, outside vendors and local supply chains to keep inventory in place • Created Labor and price models based on vehicle application and accessory cost for peak profitability • Created numerous custom installations based on customer requests and special orders • Found ways to unlock and utilize factory software/hardware to be compatible with aftermarket equipment like reverse cameras and navigation so they operate like OE • Pin stripping and clear bra applications with PPF Responsible for all new car inspections and pre-delivery preparation of inventory at Hendrick Kia • Installed all new car accessories including window tint for Hendrick Kia • Numerous custom installs where vehicle modification was necessary • Extensive disassembly and reassembly of Cadillacs, GMC, Buick, Chevy, and Kia brand vehicles • Licensed NCDMV inspector



Makhteshim-Agan of North America, Inc.

• United States
• Environmental Services

• Customer Service Representative

  • May 2009 - Oct 2009

  * Responsible for supply chain ordering and fulfillment of large scale pesticide orders to a nationwide customer base * Direct customer phone contact for order fulfillment * Arranged shipping logistics through multiple freight companies like UPS, DHL, FedEx, Estes, etc * Assigned shipments to warehouses, retail outlets, and distribution centers nationwide * Tracked inventory and replenished when needed * Located and fulfilled customer orders in real time * Corporate communication for field reps and customers * Produced daily sales reports with Excel spreadsheets * Worked with company SAP software to carry out daily procedures



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Roadshop Installation Specialist

  • Oct 2002 - Mar 2009

  * Responsible for complex car audio, video, and security installations in automotive, marine, and recreational vehicles of all brands and types * Extensive knowledge of 12v DC wiring and vehicle design * Specialty focus on mobile security and remote start applications with custom features * Unique and intensive installations of mobile video and car audio * Years of experience with woodworking, fiberglass, body panel manipulation, as well as wiring management and custom fabrication * Extensive time spent in sales and customer service along with installation * Qualified customers for appropriate installs and communicated with them from start to finish to guarantee their best experience * Responsible for training new employees * Tasked with opening and closing duties including keys for store/shop access and alarm codes * Insured shop safety was priority and that tasks were completed on time



Best Buy

• Retail
• 700 & Above Employee

• Install Bay Supervisor/Installer

  • Jul 1999 - Mar 2002

  * Management responsibilities for 5+ installers * Recruited and interviewed new employees * Created schedules for each shop employee to maximize productivity * Took part in weekly conference calls with all shops in the district * Helped create business plans to carry out weekly and monthly installation promotions * Responsible for replenishment of all parts and special orders * Maintained monthly inventory audits * Maintained all equipment to insure the safest work environment possible