Experience

IH Services, Inc.

• United States
• Facilities Services
• 300 - 400 Employee

• Site Leader

  • Oct 2020 - Present

• Site Leader

  • Oct 2020 - Present

• Site Leader

  • Oct 2020 - Present



Nordstrom Rack

• United States
• Retail
• 300 - 400 Employee

• Area Facilites Manager

  • Aug 2019 - Jun 2020

  • Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates. • Developing performance goals and objective to achieve customer promise expectations and ensure accuracy and quality.• Partnering with the management team to establish and maintain quality control standards. • Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed. • Direct vendors including Electrical, HVAC, Mechanical, Structural, Plumbing, and Janitorial. • Effectively manage all facilities expenses. • Responsible for the leadership, direction, and performance of all assigned site maintenance and services activities. • Ensure safety is factored into everything we do and is a significant consideration in all activities including customer relations, policy implementation and enforcement, budget preparation and cost control. • Manage and lead quality control, maintenance process development and compliance, and other account administrative functions as necessary. Demonstrate good judgment at all times when making decisions affecting the company’s business. • Ensure that all work performed under supervision is done in a timely and cost-effective manner according to the applicable codes. • Effectively communicate in person, and electronically to relay complex information to customers, building occupants, landlord representatives and manager.• Act as first point of contact with Landlord on daily issues that arise and act as lead for planning facilities work requiring Landlord notification and involvement.• Build relationships with local, regional and state governments for site and community relation• Develop, implement and maintain facility asset lifecycle plans and capital improvement project plans that will ensure ongoing positive experience for customers and minimal disruption to the business.

• Combined Operations Manager

  • Jan 2016 - Aug 2019

  Identify, recruit and hire the best talent.• Ensuring procedures are followed for building security and product loss prevention. • Teach, Coach, and develop employees to provide the store with the best service possible. • Assume complete responsibility for building security and safety. • Respond to and report all store security and emergency situations, for example, administer first aid, escort hostile individuals from the store, help lost children.• Assist employees with Violence in the Workplace incidents and participate in the store Emergency Response team, when necessary. • Develop a complete knowledge of and maintain all security and fire alarm systems. • Partner with the Store Manager and other department leaders to educate store employees about shrinkage awareness, conduct stock walks, and participate in Shrinkage Committee Meetings. •Observe customer behavior for indicators of both internal and external theft, for example, fraudulent checks or credit card activity, shoplifting.

• Assistant Manager Men's Shoe's kid's

  • Sep 2016 - Jan 2017

  Measure and manage employee actions and performance by aligning to strategic plansComplete warehouse operational requirements by scheduling and assigning employees; following up on work resultsSupport warehouse associates and daily activities which includes covering various shifts to support the departmentMotivate and develop teams, organize and encourage teamwork through collaboration and relationship building to ensure productivity targets are met or exceededRecruit, select, onboard, coach/support and motivate employeesSupport the ongoing safety efforts to ensure all teams are working in a safe manner

• Combined Operations manager

  • Jun 2015 - May 2016

  Identify, recruit and hire the best talent.• Ensuring procedures are followed for building security and product loss prevention. • Teach, Coach, and develop employees to provide the store with the best service possible. • Assume complete responsibility for building security and safety. • Respond to and report all store security and emergency situations, for example, administer first aid, escort hostile individuals from the store, help lost children.• Assist employees with Violence in the Workplace incidents and participate in the store Emergency Response team, when necessary. • Develop a complete knowledge of and maintain all security and fire alarm systems. • Partner with the Store Manager and other department leaders to educate store employees about shrinkage awareness, conduct stock walks, and participate in Shrinkage Committee Meetings. •Observe customer behavior for indicators of both internal and external theft, for example, fraudulent checks or credit card activity, shoplifting.

• Shrink Specialist

  • Sep 2014 - Jun 2015

  Greet and engage customers in a timely, professional and personable manner and respond to customer’s needsMaintain visible presence by wearing a Nordstrom provided security officer style uniformPerform monitoring and surveillance activitiesAssess and assist in emergency situationsReduce and control loss of inventory through audits, training, and educationMaintain a high level of confidentiality

• Building services cleaner

  • Aug 2013 - Sep 2014

  Perform a variety of duties throughout the store such as vacuuming, carpet shampooing, dusting, etc.Remove and dispose of trash and recycleClean restrooms and restock paper productsProactively stock and organize supplies and equipmentComplete some light maintenance dutiesSet and exceed personal and company cleaning goals according to safety guidelines